Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,188.90 - $71,631.55
Benefits
Medical
Vision
Dental
Mental health
Flexible spending account
Health savings account
Free concert tickets
Paid Time Off
Paid holidays
Paid sick time
Paid Personal Days
401(k) Plan
company match
Stock reimbursement program
New parent programs
caregiver leave
Baby bonuses
fertility support
adoption support
Foster support
Surrogacy support
Career development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment stands as the world's foremost live entertainment company, boasting a portfolio that encompasses Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Together, these industry leaders anchor the global market by selling over 620 million tickets annually and promoting more than 50,000 events each year across 40 plus countries. This immense scale connects Live Nation to a global audience of over 145 million fans while fostering partnerships with approximately 1,200 sponsors. Their reputation for excellence extends beyond ticketing to concert promotion, marketing, and live event production, positioning Live Nation as the heartbeat of the live entertainment... Show More
Job Requirements
- Bachelor's degree from an accredited university or comparable work experience
- 2-3 years experience as a Box Office manager or representative including management level work experience
- strong knowledge of customer service, computer operations, and accounting/cash management procedures
- understanding of ticketing systems including Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite
- previous experience managing season ticket and ancillary products such as VIP Parking, Club and premium hospitality offerings
- leadership ability including motivation, organization, delegation, problem solving, communication, and staff engagement
- excellent oral and written communication skills
- proficiency with Microsoft Office applications including Outlook, Excel, and Word
- ability to work evening and weekend hours as required
- detail-oriented with strong ability to work under pressure to meet deadlines
Job Qualifications
- Bachelor's degree from an accredited university or comparable work experience
- 2-3 years experience as a Box Office manager or representative including management level
- strong knowledge of customer service, computer operations, and accounting/cash management
- understanding of ticketing systems such as Ticketmaster Host, Archtics, AccountManager, and TM1 suite
- experience managing season ticket business and ancillary products like VIP parking and premium hospitality
- leadership skills including staff motivation, organization, communication, and problem-solving
- ability to communicate diplomatically across all levels
- excellent oral and written communication skills
- proficiency with Microsoft Office applications
- ability to work evenings and weekends
- detail-oriented and able to work under pressure
Job Duties
- Serve as the main ticketing contact for all events at assigned venue(s)
- Develop strong relationships with promoters, ticketing staff, guests, and partners
- Manage hiring, training, scheduling, and supervision of Box Office personnel
- Ensure adherence to ticket operations policies and procedures
- Organize and oversee nightly Box Office operations during events
- Create a positive and collaborative working environment
- Deliver exceptional customer service and resolve issues proactively
- Build and maintain events within ticketing software
- Assist with event programming, reporting, ticket holds, and orders
- Collaborate with Marketing, Production, Talent, artist management, and labels
- Monitor ticket inventory
- Work with Pricing team to maximize ticket revenue
- Partner with Ancillary Product team and Venue General Manager
- Ensure ADA compliant ticketing practices
- Maintain accurate Box Office accounting records
- Ensure compliance with cash handling policies
- Perform daily safe reconciliation and prepare deposits
- Prepare Box Office settlement reports
- Participate in event settlements as needed
- Monitor ticketing software and hardware
- Embrace new ticketing technology
- Keep current with ticketing trends
- Attend ticketing meetings and conferences
- Perform additional duties as assigned
Job Location
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