Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,130.77 - $73,656.01
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts (FSA)
health savings accounts (HSA)
Paid time off including holidays, sick time, and birthday day off
Free concert tickets
401(k) program with company match
Stock program reimbursement
New parent programs and support including caregiver leave and baby bonus
Infertility support
Tuition Reimbursement
Student loan repayment
Internal growth and development programs and trainings
Volunteer time off
Crowdfunding network
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, renowned for its global market leadership through its divisions: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster, the global titan in event ticketing, sells over 620 million tickets annually, serving approximately 10,000 clients worldwide. Live Nation Concerts, recognized as the largest provider of live entertainment globally, promotes more than 50,000 events annually featuring nearly 7,000 artists across 40+ countries. The synergy between these divisions enables Live Nation Media & Sponsorship to craft strategic music marketing campaigns that successfully connect over 1,200 sponsors with approximately 145 million fans... Show More
Job Requirements
- Bachelor’s degree from an accredited university or comparable work experience
- 2-3 years’ experience as a box office manager or representative including management level work experience
- strong knowledge of customer service, computer operations, and accounting/cash management procedures
- understanding of ticketing systems including but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
- previous experience managing season ticket business and ancillary products such as VIP parking, club and other premium hospitality offerings
- ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
- ability to communicate respectfully with diplomacy across all levels of business is essential
- excellent oral and written communication skills
- proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
- ability to work evening and weekend hours based on the needs of daily business operations
- detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Job Qualifications
- Bachelor’s degree from an accredited university or comparable work experience
- 2-3 years’ experience as a box office manager or representative, including management level work experience
- strong knowledge of customer service, computer operations, and accounting/cash management procedures
- understanding of ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
- previous experience managing season ticket business and ancillary products such as VIP parking, club and other premium hospitality offerings
- ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
- ability to communicate respectfully with diplomacy across all levels of business
- excellent oral and written communication skills
- proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
- ability to work evening and weekend hours based on the needs of daily business operations
- detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Job Duties
- Serve as the main ticketing contact for all events at the venue(s) or locations assigned
- develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
- manage the hiring, training, scheduling, and day-to-day supervision of all box office personnel
- ensure all box office staff adheres to the company’s ticket operations policies and procedures
- collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
- organize and oversee nightly box office operations during events (ticket sales, will call, ticketing scanning, etc.)
- create a positive and collaborative working environment and maintain staff morale
- ensure ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
- build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
- assist talent buyers, tour personnel and internal staff with event programming, reporting, ticket holds and other ticketing details
- work with the marketing, production and talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
- assist with the monitoring of all ticket inventory
- collaborate with pricing team to monitor and dynamically price tickets to maximize revenue
- partner venue general manager to create and optimize ancillary products to drive incremental revenue
- ensure ADA compliant ticketing practices
- maintain accurate box office accounting records and archives
- ensure venue box office staff adheres to company’s cash handling policies and procedures
- perform daily box office safe reconciliation, prepare deposits, and run all daily financial reporting
- responsible for the preparation of all box office settlement reports on event nights
- actively participate in event settlements as needed
- monitor all ticketing software and hardware and report any issues immediately
- embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
- keep current with all key ticketing trends in entertainment industry
- attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
- any additional duties as assigned by leadership
Job Location
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