LN Venues, Box Office Manager - Coca Cola Roxy Theatre

Live Nation Entertainment is the world’s leading live entertainment company, consisting of renowned market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster stands as the global leader in event ticketing, handling over 620 million tickets annually and serving approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment globally, promoting more than 50,000 events each year, featuring nearly 7,000 artists across 40+ countries. Together, these businesses enable Live Nation Media & Sponsorship to build strategic music marketing programs that connect over 1,200 sponsors with 145 million fans attending Live Nation events yearly. For more information, visit www.livenationentertainment.com.

At Live Nation Entertainment, the Box Office Manager role is a crucial leadership position responsible for overseeing ticketing operations at concert venues across multiple U.S. locations. This role requires exceptional organizational skills, professionalism, and the ability to work effectively under pressure while balancing multiple priorities. The Box Office Manager serves as the main ticketing contact for events in assigned venues, ensuring seamless coordination between promoters, ticketing staff, guests, partners, and internal departments. The role demands experience with various ticketing software platforms, staff management, and guest relations.

Responsibilities include managing the day-to-day box office operations aligned with company policies and industry best practices. This managerial position involves hiring, training, scheduling, and supervising all box office personnel, ensuring adherence to ticket operations standards and fostering a positive work environment that motivates staff and maintains high morale. The manager must ensure exceptional customer service, proactively resolving any ticketing issues to enhance guest experiences during live events.

In addition to managerial duties, the Box Office Manager is involved in event management. This includes building and maintaining event listings in ticketing software, assisting with event programming, ticket holds, and order processing. Collaborating closely with marketing, production, talent departments, and artist representatives is an integral aspect of the role to maximize ticket sales and revenue. The position also requires monitoring ticket inventory and optimizing pricing strategies in partnership with pricing and ancillary product teams. Ensuring ticketing practices comply with the Americans with Disabilities Act (ADA) is essential.

Financial accountability is another key aspect of the job. The Box Office Manager maintains accurate accounting records, enforces cash handling procedures, performs daily safe reconciliations, prepares deposits, and manages financial reporting. Active participation in event settlements as necessary is expected to guarantee transparency and accuracy in ticketing finances.

The role involves managing ticketing technology, including Ticketmaster’s TM1 product suite and hardware, and requires staying current with trends in ticketing and entertainment technology. Attendance at meetings, conferences, and acting as the venue’s ticketing lead in discussions are important for continuous improvement and alignment with industry standards. Travel may be required to support multiple venue locations.

Live Nation emphasizes a culture of inclusion, encouraging applications from diverse candidates and providing reasonable accommodations as required by law. The company’s commitment to employee welfare includes competitive benefits such as medical, dental, vision, mental health coverage, paid time off, retirement plans, and career development opportunities. This position offers an exciting and dynamic work environment for motivated individuals with an entrepreneurial spirit who thrive in fast-paced live entertainment settings.