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LN Venues, Box Office Manager - Coca Cola Roxy Theatre
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical
Vision
Dental
mental health benefits
Paid Time Off
401(k) with Company Match
Stock reimbursement program
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, consisting of renowned market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster stands as the global leader in event ticketing, handling over 620 million tickets annually and serving approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment globally, promoting more than 50,000 events each year, featuring nearly 7,000 artists across 40+ countries. Together, these businesses enable Live Nation Media & Sponsorship to build strategic music marketing programs that connect over 1,200 sponsors with 145 million fans attending Live Nation... Show More
Job Requirements
- Bachelor's degree or comparable work experience
- 2-3 years' box office management experience
- knowledge of customer service, computer operations, and cash management
- familiarity with Ticketmaster Host, Archtics, AccountManager, and TM1
- experience with season ticket business and ancillary product management
- leadership ability to organize, prioritize, motivate staff, and handle conflict
- excellent communication and interpersonal skills
- proficiency with Microsoft Office
- ability to work evenings and weekends
- detail-oriented and capable of working under pressure
Job Qualifications
- Bachelor's degree from an accredited university or equivalent work experience
- 2-3 years' experience as a box office manager or representative including managerial experience
- Strong knowledge of customer service, computer operations, and cash management procedures
- Understanding of ticketing systems including Ticketmaster Host, Archtics, AccountManager, and TM1 suite
- Experience managing season ticket business and ancillary products such as VIP parking and club offerings
- Leadership skills with ability to motivate staff and resolve conflicts
- Excellent communication skills both oral and written
- Proficiency in Microsoft Office applications
- Ability to work evening and weekend hours
- Detail-oriented with ability to meet strict deadlines
Job Duties
- Serve as the main ticketing contact for all events at assigned venues
- Develop strong working relationships with promoters, ticketing staff, guests, and partners
- Manage hiring, training, scheduling, and supervision of box office personnel
- Ensure adherence to ticket operations policies and procedures
- Collaborate with internal departments and external personnel to address ticketing needs
- Organize and oversee nightly box office operations during events
- Create a positive and collaborative working environment and maintain staff morale
- Build and maintain events within ticketing software
- Assist with event programming, reporting, ticket holds, and orders
- Work with marketing, production, talent, artist management, and label representatives to manage event set-up and ticket releases
- Monitor ticket inventory
- Collaborate with pricing team to optimize ticket pricing
- Partner with ancillary product team and venue general manager for incremental revenue
- Ensure ADA compliant ticketing practices
- Maintain accurate box office accounting and archives
- Enforce cash handling policies
- Perform daily safe reconciliation and financial reporting
- Prepare box office settlement reports
- Participate in event settlements
- Monitor ticketing software and hardware and report issues
- Embrace new ticketing technology
- Stay current with ticketing trends
- Attend relevant meetings, discussions, and conferences
- Perform additional duties as assigned by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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