Lloyd Center 10 & IMAX Now Hiring

Regal Cinemas is a leading movie theater chain in the United States, known for providing exceptional entertainment experiences to moviegoers across the country. With a dedication to bringing the latest films to audiences in a comfortable and enjoyable environment, Regal emphasizes excellent customer service and a welcoming atmosphere at all its locations. Regal is part of the larger Cineworld Group, which operates globally, making Regal one of the most recognized brands in the cinema industry. The company prides itself on integrating advanced technology, such as premium large format screens and state-of-the-art sound systems, to enhance the movie-watching experience for its guests.

The role of the Server at Regal Cinemas is pivotal in maintaining the high standards of guest service and operational efficiency. This position is primarily based in the concession stand and involves handling food and beverage sales, including alcoholic beverages where permitted. Servers at Regal are expected to provide superior guest service in a clean and comfortable environment, ensuring that every guest has an enjoyable visit. The server must have a genuine concern for guest satisfaction and adhere strictly to the company’s mission statement and policies. They represent the theater brand and must comply with all relevant laws, including those governing the sale and serving of alcohol. This includes being of legal age, completing all required training, obtaining permits and licenses, and passing a background check.

The position may vary in terms of employment status such as variable hour, part-time fixed, part-time regular, or full-time hourly, depending on the theater’s needs and employee availability. Servers are responsible not only for sales transactions but also for managing concession equipment, enforcing MPAA rating guidelines, promoting membership programs like the Regal Crown Club, and maintaining proper cash drawer accuracy. They must follow strict food safety laws and maintain cleanliness standards, including the appropriate use of cleaning materials. Additionally, servers must be familiar with emergency procedures, including evacuation and robbery protocols, and uphold company dress code standards.

Working as a Server at Regal provides opportunities for professional development, including progression through the cast certification program tailored for both cast members and concessionists. Commitment to continual learning includes undergoing training on topics such as sexual harassment and discrimination, ensuring a respectful and inclusive workplace environment. This role demands excellent interpersonal skills, sales techniques including suggestive selling, and the ability to perform well under pressure. Servers also uphold policies regarding counterfeit bills and adhere to break and meal period regulations. A strong focus on safety, compliance, and guest interaction makes this role essential to Regal’s ongoing commitment to delivering memorable and enjoyable movie experiences.