Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
Marriott International is a leading global hospitality company known for its commitment to exceptional guest experiences and operational excellence. Operating a diverse portfolio of brands worldwide, Marriott takes pride in fostering an inclusive and dynamic workplace where innovation and guest satisfaction are the top priorities. One of Marriott's distinguished brands is W Hotels, renowned for redefining luxury and creating vibrant social environments that ignite curiosity and inspire memorable experiences. Located at 401 N Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, W Hotels offers an upscale, contemporary hotel experience that combines cutting-edge design with warm, personalized service. The company is dedicated to equal opportunity employment, valuing diverse backgrounds and promoting an inclusive environment where all associates can thrive and contribute to the brand's success.
The Guest Service Support Expert role at W Hotels is a full-time, non-management position vital to the smooth operation of the food and beverage department. This role goes beyond simply ensuring food is served; it focuses on creating memorable, unique guest experiences where food and drinks are a complement to exceptional service. The Guest Service Support Expert undertakes a variety of supporting tasks including setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness in work areas. With a focus on upholding quality and safety standards, this role requires adherence to company policies and professional presentation in personal appearance and communication.
In this position, employees are expected to be physically active, standing, walking, or sitting for extended periods while navigating various surfaces and environments. Physical duties include lifting and moving objects up to 25 pounds independently and up to 50 pounds with assistance, as well as bending, twisting, and stooping. This hands-on approach is essential for delivering consistent service excellence and ensuring a seamless experience for guests. The position offers an opportunity to join a vibrant global team where curiosity and innovation are encouraged, embodying the culture and philosophy that W Hotels is celebrated for. Candidates will contribute to the dynamic atmosphere that makes W Hotels a standout destination, supporting the brand’s mission to ignite curiosity and expand worlds through hospitality.
The Guest Service Support Expert role at W Hotels is a full-time, non-management position vital to the smooth operation of the food and beverage department. This role goes beyond simply ensuring food is served; it focuses on creating memorable, unique guest experiences where food and drinks are a complement to exceptional service. The Guest Service Support Expert undertakes a variety of supporting tasks including setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness in work areas. With a focus on upholding quality and safety standards, this role requires adherence to company policies and professional presentation in personal appearance and communication.
In this position, employees are expected to be physically active, standing, walking, or sitting for extended periods while navigating various surfaces and environments. Physical duties include lifting and moving objects up to 25 pounds independently and up to 50 pounds with assistance, as well as bending, twisting, and stooping. This hands-on approach is essential for delivering consistent service excellence and ensuring a seamless experience for guests. The position offers an opportunity to join a vibrant global team where curiosity and innovation are encouraged, embodying the culture and philosophy that W Hotels is celebrated for. Candidates will contribute to the dynamic atmosphere that makes W Hotels a standout destination, supporting the brand’s mission to ignite curiosity and expand worlds through hospitality.
Job Requirements
- high school diploma or g.e.d. equivalent
- ability to stand, sit, or walk for extended periods
- ability to lift and move up to 25 pounds independently
- ability to lift and move up to 50 pounds with assistance
- willingness to adhere to company policies and procedures
- professional personal appearance and communication
- no prior experience required
Job Qualifications
- high school diploma or g.e.d. equivalent preferred
- previous experience in a food and beverage environment preferred
- no supervisory experience required
- ability to work effectively as part of a team
- customer service skills
- good communication skills
Job Duties
- set tables and prepare dining areas
- assist kitchen staff with food and beverage operations
- clean work areas and replenish supplies
- maintain safety and sanitation standards
- communicate professionally with guests and team members
- follow company policies and procedures
- perform physical tasks including lifting and moving objects
Job Criteria
Experience
No experience required
Job Location
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