Job Overview

briefcase

Employment Type

Full-time
diamond

Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Diversity and inclusion initiatives
dynamic work environment

Job Description

W Hotels is a globally renowned luxury hotel brand under Marriott International, recognized for its innovative approach to hospitality and dedication to delivering exceptional guest experiences. Situated at 401 N Fort Lauderdale Beach Blvd in Fort Lauderdale, Florida, this brand redefines luxury travel by embracing originality, creativity, and forward-thinking service practices. The hotel prides itself on a vibrant culture known as the Whatever/Whenever service philosophy, which ensures that guests receive personalized, anticipatory service that caters to their desires at any time. This vibrant work environment encourages originality, innovation, and a mindset geared towards future possibilities, making it an inspiring workplace for hospitality professionals.

The position available is for a Full-Time Guest Service Expert within the Food and Beverage sector. This non-management role focuses on creating memorable, seamless dining experiences for guests. The Guest Service Expert plays a vital role in supporting all facets of food service by preparing tables, assisting in the kitchen, replenishing supplies, and maintaining cleanliness in work areas. Beyond the basic duties of serving food, this role is pivotal in ensuring that every guest’s experience is unique and enjoyable through proactive service and attention to detail. Working in this role involves dynamic physical activity including standing, walking, lifting items up to 50 pounds, and performing motions like bending, twisting, and reaching to ensure high standards of guest satisfaction and operational efficiency.

Employees in this role are expected to adhere strictly to company guidelines and procedural standards to maintain a safe work environment. Professional appearance, personal grooming, and effective communication are also essential components of this position. While previous experience in hospitality environments is not mandatory, it is considered an asset. Candidates should have at least a high school diploma or equivalent (such as GED), and no prior supervisory experience or certifications are required.

Marriott International, the parent company, is dedicated to fostering an inclusive workplace where diversity is celebrated, and equal opportunities are provided to all employees regardless of disability, veteran status, or other protected characteristics. Joining W Hotels means becoming part of a global team that values cultural richness and talent fusion, empowering employees to deliver luxury hospitality that surpasses traditional standards.

This role presents an excellent opportunity for individuals passionate about guest service and hospitality to excel in a lively, supportive environment while contributing to the distinct W Hotels brand experience. You'll be where you can do your best work, fulfill your purpose, join an incredible global team, and evolve into your best self.

Job Requirements

  • high school diploma or equivalent
  • no prior supervisory experience required
  • no certifications required
  • ability to perform physical tasks including lifting up to 50 pounds
  • adherence to company policies and procedures
  • professional appearance and grooming
  • effective communication skills

Job Qualifications

  • high school diploma or equivalent
  • prior experience in hospitality environments valued but not required
  • ability to communicate effectively
  • willingness to engage in physically active tasks
  • commitment to safety and quality standards

Job Duties

  • prepare tables for guest service
  • assist in kitchen operations
  • clean and maintain work areas
  • replenish food and beverage supplies
  • follow company safety guidelines
  • maintain professional appearance and communication
  • perform physical tasks including lifting and reaching

Job Criteria

Experience

No experience required


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