Listening Lobby & Cafe Manager

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Herschend is a renowned family-owned themed attractions company that has been bringing families closer together by creating memorable experiences for seven generations. With over 12,000 passionate employees, Herschend entertains approximately 15 million guests each year across multiple family entertainment brands, each offering unique and distinctive experiences rooted in exceptional hospitality. The company’s hallmark is its culture of Heartspitality®, which embodies Lead with Love principles and a commitment to both guests and employees alike. As a leading name in themed attractions, Herschend is dedicated to fostering an inclusive, welcoming environment where every guest, host, and partner is treated with respect and care.

Dolly Parton’s SongTeller Hotel is Herschend’s newest hospitality venture located in the heart of downtown Nashville, Tennessee. Inspired by Dolly Parton’s illustrious career and indomitable spirit, the SongTeller Hotel is designed as a unique blend of music, style, and hospitality, creating an unforgettable experience that reflects the essence and charm of the legendary entertainer. The hotel features 245 rooms, two food and beverage entertainment venues, a market, and the iconic Dolly Parton Museum, making it a vibrant hub of cultural and culinary delights.

The Restaurant & Coffeeshop Manager position at Dolly Parton’s SongTeller Hotel offers a unique opportunity for a seasoned professional to lead and manage the full operations of the lobby restaurant, the Listening Lobby, and the coffee shop, SongTeller Café. This role is pivotal to the pre-opening efforts and ongoing operations, ensuring the consistent delivery of the hotel’s brand experience and achieving financial and operational goals. This management role demands a strategic and hands-on leader who can drive results while fostering a positive and engaging work culture, aligned with Herschend's Heartspitality® values.

The ideal candidate will possess strong food and beverage management skills, capable of overseeing full-service dining, coffee shop operations, and banquet/catering events efficiently. Responsibilities include ensuring brand standards, maintaining high-quality product delivery, managing team engagement, and overseeing administrative functions such as payroll, scheduling, and point-of-sale systems. A major focus is on financial stewardship, including budgeting, forecasting, profit and loss review, and implementing corrective actions to improve business performance.

This position requires a leader able to coach and motivate hosts, with a commitment to creating a workplace recognized as a “great place to work for great people.” Additionally, the manager will play an integral role in recruitment, training, and development, ensuring a leadership pipeline aligned with company goals. This role also entails maintaining strong relationships with guests, community members, vendors, and peers, embodying the spirit of the Dolly Parton SongTeller Hotel's unique hospitality brand.

Overall, this is an exciting and impactful management role perfect for a passionate individual who thrives in a dynamic hospitality environment, values strong leadership and team development, and is inspired by the opportunity to contribute to a one-of-a-kind hospitality experience in downtown Nashville. Employment type and salary details are not specified but the role expects dedication to achieving excellence in food and beverage operations within a world-class themed hospitality destination.

Job Requirements

Associate’s degree or certification equivalent or equivalent on-the-job experience
minimum 1-2 years direct job-related experience in food and beverage management
minimum 1-2 years management experience overseeing at least 2 direct reports
ability to obtain required licenses and certifications such as State of TN ABC card, TIPS, Serve Safe Certification, CPR/First Aid, and Food Handler’s permit
successful background check
ability to obtain TN driver’s license
strong computer skills including POS, Micros/Simphony, Outlook, Office, Excel, and Word
ability to prioritize and complete work assignments timely
maintain strict confidentiality and judgment
professional appearance and personal hygiene
dependable work attendance with flexibility for overtime, evenings, weekends, and holidays
sensitivity to guest needs and empowerment to act accordingly
ability to create a safe and secure environment
flexibility to handle frequent changes in priorities
ability to meet physical demands of the job

Job Qualifications

Minimum of 1-2 years direct job-related experience in food and beverage management
proven management experience overseeing at least 2 direct reports
track record of advancement to higher management levels
experience in hospitality or entertainment industry preferred
extensive experience in restaurant operations, coffee shop operations, and room dining
associate’s degree or equivalent certification or on-the-job experience
knowledge of forecasting, budgeting, scheduling, labor management, and purchasing
ability to obtain necessary licenses and certifications such as State of TN ABC card, TIPS, Serve Safe, CPR/First Aid, Food Handler’s permit
successful background check
ability to obtain TN driver’s license
strong computer skills including POS systems, Micros/Simphony, Outlook, Office Suite
ability to prioritize and complete assignments timely
maintain confidentiality and sound judgment
professional appearance and good hygiene
dependable work attendance and flexibility including overtime, evenings, weekends, and holidays
sensitivity to guest needs and empowered to act within company guidelines
ability to create safe and secure environment
flexibility to manage changing priorities
able to meet physical demands of the job

Job Duties

Direct and organize daily operations of F&B outlets to ensure brand standards and high-quality food and beverage product
ensure positive work environment and high levels of engagement among hosts
embrace and uphold restaurant concept and brand identity with product and service offerings
maintain high customer service levels at all touch points, exceeding brand standards and guest expectations
assist with safety efforts and ensure compliance with safety regulations and training
oversee administrative planning for daily Food and Beverage operations
act as subject matter expert in point-of-sale, scheduling, and payroll software
manage P&L, business planning, budgeting and forecasting activities
review profit and loss statements and execute improvement action plans
delegate responsibilities to supervisory level and hosts
hold direct reports accountable for results
execute training plans to equip hosts
establish and monitor performance standards
develop leadership in team members
partner with talent acquisition for recruiting and hiring
control food, beverage, and labor costs
stay current with food and beverage industry trends
develop and manage department schedules to meet customer demand
liaise with Finance, Accounting, and IT on payroll, billing, and POS issues
lead department meetings to review performance
resolve guest concerns
deliver consistent and fair disciplinary actions
build and maintain relationships with hosts, guests, local community, industry peers, and vendors