Lions Gate Hotel - Front Desk Agent Part time

Lions Gate Hotel offers a distinctive lodging experience, positioned within the historic McClellan military base in Sacramento. This unique setting combines preserved historical character with modern conveniences, creating a memorable environment for both guests and staff. The hotel features 112 spacious guest rooms and suites, each equipped with kitchenettes, providing a comfortable and convenient stay for all types of travelers. Guests can enjoy complimentary breakfast, free parking, access to an outdoor pool, and pet-friendly accommodations. The property also includes extensive meeting and event spaces connected to The Officer's Club, a vibrant on-site restaurant and bar that caters to both casual diners and business events. This dynamic environment is ideal for team members who thrive in a setting that serves business travelers, groups, and leisure guests seeking an exceptional Sacramento experience.

We are currently seeking a dedicated Front Desk Agent to join our team. This part-time role requires open availability for morning and mid-shifts, including weekends. The Front Desk Agent is the first and last point of contact for our guests, playing a crucial role in shaping their overall experience. As the face of the hotel, the agent is responsible for delivering warm welcomes, efficient check-ins, and friendly farewells. Beyond guest interaction, the role demands strong multitasking skills to manage reservations, guest requests, and various operational tasks seamlessly. The ideal candidate is a hospitality enthusiast who thrives on creating positive first impressions that leave lasting memories.

As a Front Desk Agent, you'll engage with guests to provide exceptional service, answering questions and accommodating special requests with a smile. You will communicate clearly and confidently with guests and team members to ensure smooth operations. Problem-solving comes naturally as you handle challenges swiftly, turning potential issues into positive outcomes. Your ability to juggle multiple tasks – from managing reservations and check-ins to processing payments accurately – keeps the front desk running smoothly. Familiarity with hotel management software and Microsoft Office is preferred, along with prior experience in the hospitality industry. This role offers an excellent opportunity to be part of a welcoming and professional team committed to delivering a memorable stay to every guest. After an initial waiting period, employees who transition to full-time are eligible for a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability income, life and AD&D insurance, paid time off, employee assistance programs, and a 401k retirement plan. We now also offer daily pay options, further enhancing the flexibility and appeal of our employment package.