Lions Gate Hotel - Front Desk Agent FT and PT

Lions Gate Hotel is a distinguished hospitality establishment located within the historic McClellan military base in Sacramento, California. The hotel offers a distinctive blend of preserved historical character and modern amenities, creating a unique and welcoming environment for both guests and employees. As a boutique hotel with 112 spacious guest rooms and suites equipped with kitchenettes, Lions Gate Hotel caters to a diverse clientele, including business travelers, groups, and leisure guests seeking an authentic Sacramento experience. The property features several highlights such as complimentary breakfast, free parking, an outdoor pool, and pet-friendly accommodations, ensuring comfort and convenience for all visitors. Additionally, the hotel boasts extensive meeting and event spaces linked to The Officer's Club, an on-site restaurant and bar providing an engaging dining and social atmosphere. The combination of historic charm and contemporary services makes Lions Gate Hotel a preferred destination among travelers and a sought-after workplace for hospitality professionals.

We are currently seeking dedicated and enthusiastic individuals to join our team as Front Desk Agents. This role is available for both full-time and part-time employment, with open availability required for morning and mid shifts including weekends. As a Front Desk Agent, you will serve as the ultimate ambassador for our hotel, being responsible for delivering exceptional guest experiences from the moment they arrive through their entire stay and at check-out. Your primary focus will be on creating warm, welcoming interactions that leave lasting positive impressions, mastering the art of smooth check-ins, efficient reservations management, and friendly farewells. Working at the front desk requires exceptional multitasking abilities as you handle reservations, guest requests, and any unexpected situations gracefully and professionally. You will be the face of Lions Gate Hotel, ensuring that every guest feels valued and well-cared-for, contributing significantly to the overall reputation and success of the property.

The role demands excellent communication skills, the ability to think quickly on your feet to solve problems, and a helpful, service-oriented attitude. You will coordinate with various hotel departments to fulfill requests, manage check-ins and check-outs efficiently, and maintain accurate financial transactions. Previous experience in hospitality, familiarity with hotel management software, and proficiency with Microsoft Office are highly preferred to thrive in this position. In return for your dedication and professionalism, Lions Gate Hotel offers a competitive benefits package for full-time employees after an initial waiting period. These benefits include daily pay options, medical, dental and vision coverage, disability income plans, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. This is an excellent opportunity for those passionate about hospitality and eager to be part of a vibrant team dedicated to exceptional guest service and memorable stays.