Job Overview
Compensation
Salary
Range $70,000.00 - $80,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
retirement savings plan
Parental leave
Fitness Reimbursement
Cell phone reimbursement
Mileage reimbursement
Job Description
Nexo Residences Miami Beach is a premier luxury residential and hospitality property located in the vibrant heart of Miami. Designed to cater to modern travelers and owners who seek an elevated and personalized experience, Nexo Residences blends upscale accommodations with resort-style amenities and curated lifestyle programming. This property prides itself on delivering a high-touch, bespoke service that stands out amongst Miami's most elite hospitality offerings. Renowned for its sophisticated ambiance and exceptional service, Nexo Residences offers a unique blend of comfort, convenience, and exclusivity, making it a standout destination for discerning guests and property owners alike.
The Lifestyle & Owner Relations Manager plays a crucial role in shaping the onsite experience at Nexo Residences. This dynamic position combines elements of luxury hospitality, concierge services, event programming, partnership development, and owner relations, making it a highly visible and integral role within the property. The manager acts as the primary ambassador for the lifestyle experience onsite, creating memorable and exclusive programming that enriches the guest and owner experience. They coordinate a diverse range of events such as wellness classes, cocktail hours, bespoke chef experiences, networking occasions, beach activations, and collaborations with local businesses, ensuring each event delivers a personalized, high-end experience.
In addition to event and lifestyle programming, the Lifestyle & Owner Relations Manager actively develops partnerships with Miami's top restaurants, fitness studios, nightlife venues, spas, beach clubs, and retailers. This network allows the creation of exclusive guest perks and VIP offerings, enhancing the overall appeal of the residence. The manager curates and oversees the Nexo Guest Passport program, offering guests preferred access and discounts while continuously seeking new partnership opportunities that elevate the brand’s presence and guest satisfaction.
A significant portion of the role centers on owner relations, where the manager serves as a trusted onsite relationship manager, ensuring owners feel informed, supported, and connected. They assist with operational questions, reservation issues, and general property performance, maintaining open communication channels between owners and the AvantStay team, which operates the property. The role requires strong relationship-building skills to foster trust with a high-profile ownership group, enhancing their overall ownership experience.
Collaboration with the Operations Manager and onsite teams is vital to ensure smooth daily execution of services and events, maintaining the highest service standards across all guest touchpoints. This is a fast-paced, detail-oriented role that demands multi-tasking and exceptional organizational skills, suited for a polished hospitality professional with a strong sales mindset. Compensation for this role ranges from $70,000 to $80,000 annually, complemented by a generous benefits package and opportunities to shape the experience at one of Miami’s most exciting luxury hospitality properties.
The Lifestyle & Owner Relations Manager plays a crucial role in shaping the onsite experience at Nexo Residences. This dynamic position combines elements of luxury hospitality, concierge services, event programming, partnership development, and owner relations, making it a highly visible and integral role within the property. The manager acts as the primary ambassador for the lifestyle experience onsite, creating memorable and exclusive programming that enriches the guest and owner experience. They coordinate a diverse range of events such as wellness classes, cocktail hours, bespoke chef experiences, networking occasions, beach activations, and collaborations with local businesses, ensuring each event delivers a personalized, high-end experience.
In addition to event and lifestyle programming, the Lifestyle & Owner Relations Manager actively develops partnerships with Miami's top restaurants, fitness studios, nightlife venues, spas, beach clubs, and retailers. This network allows the creation of exclusive guest perks and VIP offerings, enhancing the overall appeal of the residence. The manager curates and oversees the Nexo Guest Passport program, offering guests preferred access and discounts while continuously seeking new partnership opportunities that elevate the brand’s presence and guest satisfaction.
A significant portion of the role centers on owner relations, where the manager serves as a trusted onsite relationship manager, ensuring owners feel informed, supported, and connected. They assist with operational questions, reservation issues, and general property performance, maintaining open communication channels between owners and the AvantStay team, which operates the property. The role requires strong relationship-building skills to foster trust with a high-profile ownership group, enhancing their overall ownership experience.
Collaboration with the Operations Manager and onsite teams is vital to ensure smooth daily execution of services and events, maintaining the highest service standards across all guest touchpoints. This is a fast-paced, detail-oriented role that demands multi-tasking and exceptional organizational skills, suited for a polished hospitality professional with a strong sales mindset. Compensation for this role ranges from $70,000 to $80,000 annually, complemented by a generous benefits package and opportunities to shape the experience at one of Miami’s most exciting luxury hospitality properties.
Job Requirements
- 3+ years of relevant experience in luxury hospitality or related fields
- strong knowledge of Miami’s local hospitality and cultural landscape
- excellent communication and interpersonal skills
- proven ability to manage multiple tasks effectively
- ability to build and maintain professional relationships
- proficiency in coordinating events and programming
- comfort in working with high-profile guests and owners
- ability to work collaboratively with operational teams
- strong organizational skills
- sales-oriented mindset
Job Qualifications
- 3+ years of experience in luxury hospitality, events, partnerships, concierge services, lifestyle programming, or owner relations
- strong knowledge of Miami hospitality, nightlife, dining, wellness, and cultural scene
- existing local relationships and vendor connections strongly preferred
- exceptional communication and relationship-building skills
- highly organized with strong attention to detail
- comfortable working with high-profile guests and owners
- ability to multitask in a fast-paced hospitality environment
- experience in hotels, luxury residential, private clubs, or lifestyle brands preferred
Job Duties
- Curate weekly and monthly onsite programming for guests and owners
- coordinate events such as wellness classes, cocktail hours, chef experiences, networking events, beach activations, and local collaborations
- create a hospitality experience that feels personalized and exclusive
- act as a high-touch concierge resource for guests during their stay
- anticipate guest needs and proactively enhance the experience
- work closely with local vendors and operators to deliver premium experiences
- build and maintain relationships with restaurants, fitness studios, nightlife venues, spas, beach clubs, retailers, and experience providers throughout Miami
- develop exclusive guest perks and VIP offerings through local partnerships
- curate and manage the Nexo Guest Passport program, including discounts, preferred access, and local experiences
- coordinate production and ongoing updates of guest-facing partnership materials and guides
- continuously identify new opportunities that elevate the guest experience and brand presence
- serve as an onsite relationship manager for owners
- assist owners with questions regarding operations, performance, reservations, and guest experience
- help facilitate communication between owners and AvantStay teams
- monitor owner requests and ensure timely follow-up
- build trust and long-term relationships with a high-profile ownership group
- share operational insights and help create a seamless ownership experience
- work in tandem with the Operations Manager to ensure smooth daily execution
- coordinate event logistics with onsite teams and vendors
- maintain high service standards across all guest touchpoints
- support special projects and property activations as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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