Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career Development
Employee Discounts
Retirement Plan
wellness programs
Job Description
Pechanga Resort and Casino is a renowned entertainment and hospitality establishment located in Temecula, California. It offers a wide range of amenities, including luxury accommodations, diverse dining options, gaming, and recreational facilities. The resort is committed to delivering exceptional customer service and maintaining high standards to ensure an outstanding guest experience. As a Four Diamond Service establishment, Pechanga Resort and Casino emphasizes quality, safety, and professionalism in all aspects of its operation, upholding stringent core values and service guarantees. The resort features pool areas that provide guests with a comfortable and enjoyable environment for relaxation and recreation, supported by a dedicated team acting as goodwill ambassadors to ensure a safe and pleasant atmosphere.
The Lifeguard role at Pechanga Resort and Casino is fundamental to maintaining the safety and well-being of all guests visiting the pool areas. This position demands vigilant and proactive monitoring of patrons to prevent accidents and respond promptly and effectively to emergencies. Lifeguards are responsible not only for supervising the pool but also for enforcing the facility's policies, rules, and regulations to uphold order and safety standards. The role includes various administrative duties and facility maintenance activities, ensuring that the pool environment remains clean, safe, and welcoming at all times. Lifeguards serve as the vital link between guest safety and the resort's quality service commitment, providing professional, courteous service while being prepared to perform lifesaving interventions, administer first aid, and handle emergency situations with calmness and efficiency.
In addition to these responsibilities, Lifeguards at Pechanga Resort and Casino are expected to embody the Four Diamond Service Agreement by consistently displaying exceptional customer service and positive communication skills. They greet guests courteously, educate swimmers regarding safe practices, maintain necessary health and sanitation standards, and keep supervisors informed of any unusual incidents. Lifeguards operate in a dynamic environment, often exposed to challenging weather and noise conditions, and must be adept at quick decision-making and logical reasoning under pressure. The position does not involve supervisory duties but requires a collaborative attitude and the ability to foster harmonious working relationships within the team. Lifeguards must hold or be able to obtain valid certifications in CPR/AED, First Aid, and lifeguard training, accompanied by a strong background in pool safety and rescue techniques. Their role is integral to making Pechanga Resort and Casino pool areas safe, enjoyable, and exemplary models of hospitality safety and service excellence.
The Lifeguard role at Pechanga Resort and Casino is fundamental to maintaining the safety and well-being of all guests visiting the pool areas. This position demands vigilant and proactive monitoring of patrons to prevent accidents and respond promptly and effectively to emergencies. Lifeguards are responsible not only for supervising the pool but also for enforcing the facility's policies, rules, and regulations to uphold order and safety standards. The role includes various administrative duties and facility maintenance activities, ensuring that the pool environment remains clean, safe, and welcoming at all times. Lifeguards serve as the vital link between guest safety and the resort's quality service commitment, providing professional, courteous service while being prepared to perform lifesaving interventions, administer first aid, and handle emergency situations with calmness and efficiency.
In addition to these responsibilities, Lifeguards at Pechanga Resort and Casino are expected to embody the Four Diamond Service Agreement by consistently displaying exceptional customer service and positive communication skills. They greet guests courteously, educate swimmers regarding safe practices, maintain necessary health and sanitation standards, and keep supervisors informed of any unusual incidents. Lifeguards operate in a dynamic environment, often exposed to challenging weather and noise conditions, and must be adept at quick decision-making and logical reasoning under pressure. The position does not involve supervisory duties but requires a collaborative attitude and the ability to foster harmonious working relationships within the team. Lifeguards must hold or be able to obtain valid certifications in CPR/AED, First Aid, and lifeguard training, accompanied by a strong background in pool safety and rescue techniques. Their role is integral to making Pechanga Resort and Casino pool areas safe, enjoyable, and exemplary models of hospitality safety and service excellence.
Job Requirements
- High school diploma or general education degree
- one year of related experience working in a pool or resort setting and/or swim instructor training
- or six months previous lifeguard experience preferred
- possession of or ability to possess valid certification in CPR/AED
- possession of or ability to possess valid lifeguard and first aid certification
- possess a hotel gaming license
- ability to communicate effectively in English
- ability to remain calm in stressful situations
- ability to use good judgement
- ability to withstand high temperatures, heat and sun
- ability to work outdoors in inclement weather
- ability to work in a loud and smoke-filled environment
- availability to work weekends and/or holidays
- flexibility with hours and/or shifts
- maintain favorable working relationships with all departments and team members
- able to act independently while analyzing data and drawing conclusions from written and computer-generated materials
Job Qualifications
- High school diploma or general education degree
- one year of related experience working in a pool or resort setting and/or swim instructor training
- or six months previous lifeguard experience is preferred
- ability to communicate effectively in English
- ability to make eye contact while speaking
- ability to positively interact with the general public
- knowledge of lifesaving methods and procedures including first aid and standard resuscitation methods
- knowledge of pool equipment and maintenance
- ability to withstand high temperatures, heat and sun and to work outdoors in inclement weather
- ability to work in a loud and smoke-filled environment
- possession of or ability to possess valid certification in CPR/AED
- possession of or ability to possess valid lifeguard and first aid certification
- ability to remain calm in stressful scenarios and give directions to maintain order and safety
- ability to use good judgement
- ability to think logically and calmly and apply common sense
- ability to deal with problems involving several concrete variables in standardized situations
Job Duties
- Greet all guests in a courteous manner in accordance with department operating standards
- recognize and respond to all situations safely and promptly
- monitor activities at the pool to prevent accidents and to ensure safety of all guests while in the pool or pool areas
- caution and educate swimmers regarding unsafe practices and safety hazards
- enforce and adhere to pool rules and regulations
- adhere to practices of occupational safety and health
- provide a high level of safety by preventing accidents and saving lives including rescuing swimmers in danger of drowning and administering first aid when necessary
- responsible for the availability and safekeeping of emergency equipment
- inspect, monitor and maintain facilities for cleanliness
- perform general pool cleaning and maintenance duties
- keep immediate supervisor informed of all problems or unusual events or refer difficult situations to their attention for handling
- maintain health and sanitation standards of the facility
- maintain constant surveillance of patrons in the facility and act immediately and appropriately to secure safety in the event of emergency
- respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures
- be alert and use logical thinking to assess situations where life and safety may be at risk
- act as the pool’s goodwill ambassador to all
- comply with hotel policies and procedures and departmental service guarantees
- maintain a professional demeanor and a great attitude
- attend and participate in staff and pre-shift meetings
- perform all tasks accurately and in a timely manner
- perform other job duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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