Licensed Insurance Representative - Seasonal Remote

TP is a leading global provider of digital business services dedicated to optimizing operations for some of the world’s most prominent brands. With a global workforce of 500,000 employees across more than 300 languages, TP is committed to delivering excellence through advanced technology and sustainable business practices. The company focuses on creating a positive impact on its clients and the communities it serves, making it a recognized force for good in the business world. TP fosters a culture of inclusion and diversity, ensuring that every team member feels valued and empowered. The company supports limitless career growth opportunities, encouraging ambition and high performance to help employees achieve long-term success. TP also takes pride in supporting active-duty service members, veterans, and military families, reflecting its commitment to those who serve. As an equal opportunity employer, TP maintains strict policies against discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. TP is dedicated to providing reasonable accommodations to applicants throughout the hiring process, promoting an accessible and fair recruitment experience. This particular role is a Licensed Insurance Specialist position with a seasonal employment type, focusing on customer service and support. The position is primarily remote and restricted to residents of specified U.S. states, ensuring compliance with regulatory and licensing requirements. The company offers a comprehensive benefits package that supports employees and their families in health, financial security, and mental well-being. Eligible team members gain access to medical, vision, and dental insurance plans, as well as resources such as Employment Assistance Programs and health and personal time off (HPT). Additional benefits include life insurance, supplemental medical coverage, critical care insurance, pet insurance, flexible spending accounts (FSA), and retailer discounts.

As a Licensed Insurance Specialist at TP, you will be the primary point of contact for clients, managing inbound and outbound communications with professionalism and efficiency. You will use a suite of web-based tools to resolve inquiries promptly, ensuring that each customer receives a seamless and positive experience. This role requires individuals who are passionate about service delivery and thrive in a fast-paced, high-velocity environment. Your responsibilities include connecting with customers via various channels such as phone, email, chat, and social media. You will handle questions, address concerns, and calmly work to resolve or de-escalate issues while escalating interactions when necessary. The role also involves processing payments if required, tracking call information for auditing and reporting, providing feedback on call-related issues, and engaging in upselling activities when appropriate. TP seeks fearless professionals dedicated to delivering excellence in every customer interaction. With a focus on continuous improvement and strong communication, organization, and problem-solving skills, you will contribute to an outstanding customer service operation. This role offers an excellent opportunity to develop critical thinking and emotional intelligence while working in a supportive and dynamic environment. Applicants must hold a valid Life and Health Insurance License in their home state, possess at least six months of customer service experience, and demonstrate key competencies such as collaboration, communication, and solution-oriented problem-solving. The position requires the ability to type at least 25 words per minute and familiarity with Windows-based computer systems. Applicants must be 18 years or older and meet specific internet and home workspace criteria for remote work. TP encourages individuals with diverse backgrounds and experiences to apply and join a company that values their contributions and supports their professional growth.