Licensed Healthcare Insurance Agent – Remote USA

TTEC is a leading global consulting, technology, and managed services company dedicated to enabling brands to deliver smarter and more human customer experiences through data, artificial intelligence, and innovative technology. With a strong focus on connecting people and brands every day, TTEC thrives on its talented workforce, which plays a fundamental role in shaping memorable customer interactions. The company has earned significant recognition for fostering a positive work environment, including its Great Place to Work certification in the United States. TTEC prides itself on its inclusive culture, diverse workforce, and commitment to empowering employees to bring their authentic selves to work. As a company committed to equality and embracing diversity, TTEC ensures all qualified applicants receive fair consideration irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The company embraces a culture of belonging and continuous growth, supporting a global family of employees with a shared passion for delivering excellence and humanity in business.

As a Licensed Healthcare Insurance Agent working remotely with TTEC, you will represent the heart of the customer experience. This full-time remote role invites licensed individuals from 36 preferred residency states to join the TTEC Remote CX team to bring empathy, professionalism, and dedicated service to health insurance customers. This role is not available to residents of Alaska, California, Hawaii, Illinois, Montana, or outside the United States, with some states considered based on special business needs. In this position, you will use your knowledge and compassion to help customers understand their health coverage options and select products that best meet their personal and financial needs. From consulting on health-related products to resolving inquiries and providing full lifecycle customer service, your efforts will make a significant difference in the quality of customer interactions and outcomes.

Your typical day will involve assisting individuals in understanding health insurance coverages, offering personalized product recommendations, handling inbound customer service and sales inquiries, and proactively following up with clients to ensure satisfaction. You will apply active listening skills to respond with empathy and accuracy, identify opportunities for customers to upgrade or enhance their plans, and close sales and renewals effectively. Your performance will be measured by sales conversions, emphasizing the importance of your consultative and client-focused approach.

TTEC supports its agents with comprehensive training delivered online through engaging instructor-led sessions utilizing webcam video and audio, allowing you to connect with trainers, leaders, and teammates. The company expects webcam participation during these sessions to promote collaboration and meaningful engagement. Beyond initial training, you will have access to ongoing individualized coaching and thousands of free courses to continually develop your skills and confidence. Your integrity and commitment to maintaining patient privacy in compliance with HIPAA guidelines is paramount.

TTEC offers a competitive compensation package that guarantees a starting hourly rate of $21 following July 15, supplemented by a performance-based bonus structure where most agents earn $22 per hour, and top performers can earn up to $26 per hour. As your employer, TTEC pays all licensing fees and continuing education expenses, showcasing its investment in your professional advancement. The benefits package may include paid time off, tuition reimbursement, and health and wellness incentives, contributing to a well-rounded employment experience that values and nurtures your career and personal growth.

Join a global team of lifelong learners and compassionate professionals committed to delivering exceptional customer service every day. At TTEC, your potential has a home where your career and development are supported by a strong, inclusive community that encourages giving back and making a positive impact.