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Licensed Customer Service Representative. - Insurance - Joliet, IL
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $25.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid parental leave
Paid Time Off
paid volunteer day
Tuition Assistance
Professional Development
discounts
Job Description
AAA The Auto Club Group (ACG) is a distinguished organization with a rich legacy of over 100 years, recognized as one of America’s most trusted brands. As a leading membership-based company, ACG offers a wide range of services including insurance, travel, financial services, and roadside assistance to over 14 million members across 14 states and 2 U.S. territories. The company operates under nationally known brands such as AAA, Meemic, and Fremont, and prides itself on fostering innovation, advanced technology deployment, and a skilled workforce to continuously enhance the member experience. Through its commitment to quality and service, AAA The Auto... Show More
Job Requirements
- High school diploma or equivalent
- current Property and Casualty Insurance license
- ability to obtain and maintain all applicable state licenses
- successful completion of customer service, insurance, and membership training within six months of hire
- experience in customer-focused service
- experience servicing insurance policies and processing applications, renewals, and amendments
- ability to respond to billing and coverage inquiries
- ability to process payments
- capacity to promote insurance sales
- effective communication skills
- proficiency in Microsoft Office
- ability to work both independently and in a team
- ability to work under pressure in a high-volume setting
- willingness to work irregular hours including weekends, holidays, and community events
- comply with background and drug screening procedures
Job Qualifications
- Current Property and Casualty Insurance license
- ability to obtain and maintain required state licenses and appointments for selling and servicing membership products
- successful completion of customer service, insurance, and membership training within six months of hire
- high school diploma or equivalent
- experience providing high-level customer-focused service
- experience servicing insurance policies and processing documentation
- ability to respond to billing and coverage questions
- capability to process monetary transactions
- experience promoting sales of insurance products
- skill in presenting complex information clearly
- knowledge of insurance terminology, regulations, underwriting, and compliance
- proficiency with insurance and membership systems such as PPS, POS, IMS, IPM
- team-oriented and able to work independently
- proficient in Microsoft Office
- strong communication skills
- ability to perform mathematical calculations accurately
- ability to work in a fast-paced environment
Job Duties
- Perform retention calls
- process applications, renewals, and amendments
- resolve customer problems
- sell membership and financial products
- provide price quotes on insurance products considering applicable rules and discounts
- take insurance payments
- respond to customers’ insurance inquiries and explain product features
- refer to agent when appropriate
- promote cross-sale opportunities during policy servicing
- process customer policies, endorsements, and coverage changes
- assist management and agents with sales processing
- conduct outbound promotional and retention calls
- promote Auto Club Group products and services
- participate in team efforts to ensure customer satisfaction
- handle member/customer complaints
- engage in office events for insurance revenue and member awareness
- fulfill and service insurance policies
- prepare insurance proposals and billing clarifications
- contact members on renewals or delinquent payments
- verify new business applications
- refer members to other lines of business
- process insurance and membership payments
- update electronic member information
- maintain filing systems and general agency support
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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