Licensed Customer Service Representative. - Insurance - Joliet, IL

AAA The Auto Club Group (ACG) is a distinguished organization with a rich legacy of over 100 years, recognized as one of America’s most trusted brands. As a leading membership-based company, ACG offers a wide range of services including insurance, travel, financial services, and roadside assistance to over 14 million members across 14 states and 2 U.S. territories. The company operates under nationally known brands such as AAA, Meemic, and Fremont, and prides itself on fostering innovation, advanced technology deployment, and a skilled workforce to continuously enhance the member experience. Through its commitment to quality and service, AAA The Auto Club Group stands as the second largest AAA club in North America. The company’s ethos is grounded in teamwork, diversity, inclusion, and a supportive environment that encourages growth and professional development for all employees.

Joining ACG means becoming part of a dynamic team dedicated to driving your career forward while offering excellent comprehensive benefits including medical, dental, vision coverage, 401k matching, paid parental leave, tuition assistance, paid time off, and exclusive membership perks. The organization is committed to fair and equitable compensation, considering geographic pay differentials, skill levels, and experience to ensure market-competitive salaries.

The role of a Field Insurance Service Representative at AAA The Auto Club Group is vital in maintaining and enhancing the valued relationships between the company and its members. This full-time, hourly position is designed for candidates passionate about delivering exceptional customer service, managing insurance accounts, and supporting membership retention and growth. The representative acts as a frontline ambassador by servicing existing insurance policies, handling applications, renewals, amendments, and resolving customer inquiries efficiently.

The position requires the ability to provide accurate insurance price quotes, process payments, promote various insurance, membership, and financial products, and seek cross-selling opportunities within the Auto Club Group’s portfolio. Representatives also engage in proactive outreach through retention and promotional calls to support member satisfaction and corporate objectives. The role emphasizes teamwork, adherence to company policies, and professional communication to address customer issues and drive sales performance.

Ideal candidates will possess a valid Property & Casualty Insurance license, the willingness to obtain and maintain all required licenses, and the ability to complete customer service and insurance training within six months of hire. A high school diploma or equivalent is required, alongside experience in customer-focused environments and knowledge of insurance industry terms and regulations. The position demands strong organizational skills, proficiency in Microsoft Office, and the capacity to work under pressure in a fast-paced setting. The Field Insurance Service Representative is expected to contribute to community engagement and support local events, aligning with AAA’s mission to deliver exceptional member value and service.

This role offers a starting wage of $23.00 to $25.50 per hour, commensurate with experience, within a temperature-controlled office environment. While primarily an onsite role, flexibility for irregular hours including weekends and holidays, as well as attending community events, is essential. AAA The Auto Club Group is dedicated to creating an inclusive workplace that respects diverse backgrounds and perspectives, providing equal employment opportunities without discrimination. The company also maintains rigorous standards for safety and compliance, including background and drug screening procedures for all new hires.