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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.55 - $32.55
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
comprehensive medical insurance
Dental Insurance
Life insurance
401(k) program with company match
Company-matched student loan repayment program
short-term disability
long-term disability
Employee assistance program
Paid Time Off
Professional development opportunities
Job Description
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, providing critical support to organizations throughout the United States and Canada. With a strong track record spanning over several years, Protocall Services has been honored with "Top Workplace" awards for five consecutive years in recognition of its mission-driven culture, commitment to employee well-being, and excellence in service. As a remote-first organization headquartered in Portland, Oregon, Protocall Services supports nearly 700 different organizations including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, university counseling centers, and Employee Assistance Programs. The company specializes in... Show More
Job Requirements
- Oregon residency
- Licensure as LPC-A, CSWA, LMSW, LPC, or LCSW
- Minimum of 1 year experience in behavioral health, counseling, or social services
- Ability to maintain a secure, HIPAA-compliant home workspace with a locking door and wired, stable internet connection
- Availability to work weekends and holidays
- Completion of six-week paid virtual training
- Strong communication and multitasking abilities
- Emotional resilience
Job Qualifications
- MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
- Licensure in Oregon as LPC-A, CSWA, LMSW, LPC, or LCSW
- Minimum of 1 year direct experience in behavioral health, counseling, or social services
- Strong communication and multitasking skills
- Ability to maintain HIPAA-compliant workspace
- Emotional resilience and professionalism
Job Duties
- Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance
- Build rapport, actively listen, and foster client engagement
- Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues
- Provide resources, coping strategies, referrals, and safety planning
- Intervene appropriately in emergent situations
- Maintain accurate, timely, and clinically sound documentation
- Multitask effectively while navigating multiple software systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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