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Licensed Crisis Counselor - Fully Remote in North Carolina
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $28.55 - $32.55
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
comprehensive medical insurance
Dental Insurance
Life insurance
401(k) program with company match
Company-matched student loan repayment program
short-term disability
long-term disability
Employee assistance program (EAP)
accrued paid time off
Professional growth opportunities
Job Description
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, serving organizations throughout the United States and Canada. Renowned for its commitment to employee well-being and mission-driven work, Protocall Services has earned the "Top Workplace" distinction for five consecutive years. The company proudly supports a diverse range of nearly 700 organizations, such as Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs. Operating as a remote-first organization headquartered in Portland, Oregon, Protocall Services delivers 24/7 telephonic support with a focus on compassionate, high-quality care.
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Job Requirements
- Must reside in North Carolina
- Hold a master's degree (MSW, PsyD, PhD, M.A., or M.S.) in a behavioral health field
- Hold a valid licensure (LCSW-A, LMFTA, LPCA, LCMHCA, LPA, LCSW, LMFT, LPC, or LCMHC)
- Have a minimum of 1 year of direct experience in behavioral health, counseling, or social services
- Maintain a secure, HIPAA-compliant home workspace with a locking door
- Have a wired, stable internet connection
- Be willing to work weekends and holidays
- Proficient in multitasking and navigating multiple software systems
Job Qualifications
- MSW, PsyD, or PhD in a behavioral health field
- M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
- Hold a licensure residing in North Carolina such as LCSW-A, LMFTA, LPCA, LCMHCA, LPA, LCSW, LMFT, LPC, or LCMHC
- Minimum of 1 year of direct experience in behavioral health, counseling, or social services
Job Duties
- Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance
- Build rapport, actively listen, and foster client engagement
- Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues
- Provide resources, coping strategies, referrals, and safety planning
- Intervene appropriately in emergent situations
- Maintain accurate, timely, and clinically sound documentation
- Multitask effectively while navigating multiple software systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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