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Licensed Crisis Counselor - Fully Remote in Florida
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.55 - $32.55
Work Schedule
Flexible
Weekend Shifts
Benefits
comprehensive medical insurance
Dental Insurance
Life insurance
401(k) program with company match
Company-matched student loan repayment program
short-term disability
long-term disability
Employee assistance program
accrued paid time off
opportunities for professional growth and advancement
Job Description
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention with operations spanning across the United States and Canada. The organization has received "Top Workplace" honors for five consecutive years, highlighting its strong company culture, mission-driven focus, and dedication to employee well-being. Headquartered in Portland, Oregon, Protocall Services operates as a remote-first company, enabling its workforce to deliver telephonic crisis support 24/7 to individuals needing emotional and behavioral health assistance. The company partners with nearly 700 organizations, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, university counseling centers, and Employee Assistance... Show More
Job Requirements
- Must reside in Florida
- Hold one of the following licenses: PMHC, PSW, PMFT, PLP, LMHC, LCSW, LMFT, LP
- Minimum of 1 year direct experience in behavioral health, counseling, or social services
- Access to a secure, HIPAA-compliant home workspace with a locking door
- Wired, stable internet connection
- Ability to attend a six-week paid virtual training cohort
- Availability for remote scheduling including weekends and holidays
Job Qualifications
- MSW, PsyD, or PhD in a behavioral health field or M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
- Licensure including PMHC, PSW, PMFT, PLP, LMHC, LCSW, LMFT, or LP
- Minimum of 1 year direct experience in behavioral health, counseling, or social services
- Strong communication skills
- Emotional resilience
- Ability to multitask and maintain professionalism under pressure
Job Duties
- Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance
- Build rapport, actively listen, and foster client engagement
- Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues
- Provide resources, coping strategies, referrals, and safety planning
- Intervene appropriately in emergent situations
- Maintain accurate, timely, and clinically sound documentation
- Multitask effectively while navigating multiple software systems
- Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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