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Licensed Crisis Counselor - Fully Remote in Colorado
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.55 - $32.55
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
comprehensive medical insurance
Dental Insurance
Life insurance
401(k) program with company match
Company-matched student loan repayment program
short-term disability
long-term disability
Employee assistance program
accrued paid time off
opportunities for professional growth and advancement
Job Description
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, providing telephonic support services to a variety of organizations across the United States and Canada. Established as a remote-first organization headquartered in Portland, Oregon, Protocall Services has earned the prestigious "Top Workplace" honors for five consecutive years due to its strong culture, mission-driven work, and commitment to employee well-being. The company serves nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs. Their work follows a brief immediate support model aimed... Show More
Job Requirements
- One of the following educational qualifications required: MSW, PsyD, PhD in behavioral health field or M.A./M.S. in behavioral health field with clinical practice emphasis from COAMFTE, CACREP, or CORE-accredited program
- Must reside in Colorado and hold one of the specified licensures including PLPC, LPCC, PSW, CSWC, LSW, PSP, LSYC, LMFT, LPC, LCSW, or LP
- At least 1 year of direct experience in behavioral health, counseling, or social services
- Ability to work remotely with a secure, HIPAA-compliant workspace
- Availability to work on weekends and holidays
- Strong emotional resilience and communication skills
- Reliable wired and stable internet connection
Job Qualifications
- MSW, PsyD, or PhD in a behavioral health field or M.A./M.S. in a behavioral health field with clinical practice emphasis from COAMFTE, CACREP, or CORE-accredited program
- Hold licensure in Colorado as PLPC, LPCC, PSW, CSWC, LSW, PSP, LSYC, LMFT, LPC, LCSW, or LP
- Minimum of 1 year direct experience in behavioral health, counseling, or social services
- Ability to provide crisis intervention and emotional support via telephonic communication
- Strong communication and multitasking skills
- Capability to maintain professional and ethical standards in telehealth services
Job Duties
- Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance
- Build rapport, actively listen, and foster client engagement
- Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues
- Provide resources, coping strategies, referrals, and safety planning
- Intervene appropriately in emergent situations
- Maintain accurate, timely, and clinically sound documentation
- Multitask effectively while navigating multiple software systems
- Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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