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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.55 - $32.55
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
comprehensive medical
Dental
And life insurance
401(k) program with company match
Company-matched student loan repayment program
Short-term and long-term disability insurance
Employee assistance program
accrued paid time off
opportunities for professional growth and advancement
Job Description
Protocall Services is a nationally recognized leader specializing in behavioral healthcare and crisis intervention services across the United States and Canada. With a commitment to excellence and a mission-driven approach, Protocall Services supports nearly 700 organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, university counseling centers, and Employee Assistance Programs. They follow a brief immediate support model to provide timely and effective assistance to individuals in need. The organization is headquartered in Portland, Oregon, and operates as a remote-first company, emphasizing a culture of compassion, integrity, and employee well-being. This dedication has... Show More
Job Requirements
- Must reside in Arizona
- hold valid licensure as LMSP, LAC, LMFT, LCSW, or LPC
- minimum of 1 year direct experience in behavioral health, counseling, or social services
- maintain a HIPAA-compliant home workspace with a locking door and wired, stable internet connection
- availability to work weekends and holidays
- strong emotional resilience and professional communication ability
Job Qualifications
- MSW, PsyD, or PhD in a behavioral health field, OR
- M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
- licensure as LMSP, LAC, LMFT, LCSW, or LPC in Arizona
- minimum of 1 year direct experience in behavioral health, counseling, or social services
- exceptional communication and multitasking skills
- ability to perform risk assessment and crisis intervention
Job Duties
- Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance
- build rapport, actively listen, and foster client engagement
- assess emotional and behavioral health concerns, including levels of risk and urgent safety issues
- provide resources, coping strategies, referrals, and safety planning
- intervene appropriately in emergent situations
- maintain accurate, timely, and clinically sound documentation
- multitask effectively while navigating multiple software systems
- ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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