LGA Airport Customer Experience Supervisor P/T

NYC, NY, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $22.57

Benefits

401(k) employee contribution 9%

401(k) employer contribution 3%

Dental Insurance

Health Insurance

Job Description

ERMC is a dynamic contractor specializing in providing essential support and supervision services at major transportation hubs, particularly airports. The company is well-recognized for its commitment to ensuring operational excellence and superior customer service within the highly demanding environments of the New York/New Jersey metropolitan area. ERMC operates primarily in the transportation and facility management sector, delivering well-trained staff and management oversight to maintain safety, efficiency, and positive passenger experiences. ERMC values professionalism, attentiveness, and responsiveness, which are critical in maintaining the seamless flow of airport operations and providing exceptional service to both travelers and airport personnel.

The... Show More

Job Requirements

High school diploma or GED
Must be 18 years of age
Have a working familiarity with the geography of the New York/New Jersey metropolitan area as measured by a screening examination
Ability to type and use computer equipment common to an office environment and portable customer support equipment
A valid in-state driver’s license with experience driving a 15-seater van
Successfully complete examinations given at the conclusion of an 8-day formal orientation training
One plus year of customer service supervision
Bilingual skills in English and Spanish would be an asset

Job Qualifications

Have a working familiarity with the geography of the New York/New Jersey metropolitan area as measured by a screening examination
Ability to type and use computer equipment common to an office environment and portable customer support equipment
A valid in-state driver’s license with experience driving a 15-seater van
Successfully complete examinations given at the conclusion of an 8-day formal orientation training
One plus year of customer service supervision
High school diploma or GED
Must be 18 years of age
Bilingual skills in English and Spanish would be an asset

Job Duties

Supervise ACES and all activities for which the Contractor is responsible at the airport, including motivating ACES through direct field contact
Ensure the ACES are on post, dressed in complete uniform as required, and fulfilling their duties with enthusiasm and excellence
Oversee duties performed by ACES, review operating logs and reports including physical conditions of terminals, frontages, and bus stops
Assist the ACES Manager and ACES Assistant Manager in overseeing all activities carried out by the Contractor and assume management responsibilities as directed
Transmit information between ACES and the ACES Manager and ACES Assistant Manager
Maintain personnel and attendance files of ACES
Notify Airport Manager of any significant delays, unusual or emergency situations
Be responsible for the optimum utilization of ACES and other resources on assigned shift, including assistance in scheduling
Train ACES with respect to functions and responsibilities and evaluate subordinates performance

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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