Leisure Travel Advisor

Dallas, TX, USA|Remote, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Flexible work schedule

Job Description

Expedia Group is a global travel technology company dedicated to creating exceptional travel experiences for customers worldwide. Known for its innovative approach and comprehensive travel services, Expedia Group serves millions of travelers by providing a wide array of options including flights, hotels, car rentals, cruises, and vacation packages. With a strong presence in the digital travel market, the company combines cutting-edge technology with a passionate team to make travel planning seamless and enjoyable. The Dallas office is a vibrant part of this dynamic company where passionate travel professionals collaborate to deliver outstanding service and personalized travel solutions.\n\nThe role of the Leisure Travel Advisor at Expedia Group in the Dallas office is an exciting opportunity for a skilled travel professional who thrives in a fast-paced work environment. This position is primarily on-site (95%) with a small portion of remote work (5%), requiring excellent adaptability and customer service skills. The Leisure Travel Advisor will be responsible for planning and booking leisure travel, including airfare, hotel accommodations, car rentals, cruises, and vacation packages. The role demands proficiency in the use of Global Distribution Systems (GDS), particularly Sabre or Apollo, and Customer Relationship Management (CRM) systems like ClientBase to manage client profiles and reservations efficiently. The advisor is expected to provide expert recommendations and personalized solutions tailored to each client’s travel needs, ensuring an outstanding customer experience before, during, and after travel.\n\nKey responsibilities include handling complex travel arrangements, managing multiple client requests simultaneously, and resolving changes or cancellations with professionalism. Strong organizational, communication, and interpersonal skills are essential, along with a deep knowledge of global travel destinations and geography. The ideal candidate will have a minimum of 5 years of experience in the leisure travel industry and at least 3 years using GDS systems. A bachelor’s degree or equivalent business education is preferred. This role requires the ability to work collaboratively within a team, maintain a favorable company image, support management and staff, and contribute to special projects when needed. Candidates must also possess the ability to work flexible hours including nights and weekends when necessary and have lawful work authorization for the United States. This position offers a rewarding career path for travel enthusiasts who are committed to delivering high-quality service and elevating the client travel experience.

Job Requirements

5+ years leisure industry experience
3+ years GDS Apollo or Sabre experience
bachelor’s degree or equivalent business education preferred
proficiency in Microsoft Office software
demonstrated professional customer service skills
ability to work nights and weekends when needed
capability of maintaining a favorable company image when interfacing with outside sources
proven pursuit of learning and self-development
ability to demonstrate personal and organizational integrity
capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
effective oral and written communication skills
organizational skills that result in high productivity
must be able to lawfully work within the US and have unrestricted work authorization for US

Job Qualifications

Minimum 5 years leisure industry experience
minimum 3 years GDS experience with Apollo or Sabre
bachelor’s degree or equivalent business education preferred
proficiency with Microsoft Office software
demonstrated professional customer service skills
strong knowledge of global geography and travel destinations
excellent communication and interpersonal skills
exceptional organizational and time-management abilities
high attention to detail and accuracy
ability to work independently with minimal supervision
proven ability to deliver consistent, high-quality customer service
effective oral and written communication skills
organizational skills that result in high productivity

Job Duties

Plan and book leisure travel including air, hotel, car rentals, cruises, and vacation packages
provide expert recommendations and personalized travel solutions
utilize GDS systems to complete bookings efficiently and accurately
maintain client profiles and reservations using CRM systems such as ClientBase
deliver outstanding customer service before, during, and after travel
handle changes, cancellations, and problem resolution with professionalism
manage multiple client requests and deadlines simultaneously