Job Overview
Compensation
Hourly
Exact $19.50
Benefits
Company paid holidays
Free tickets to Merlin attractions
Retail and restaurant discounts
Competitive hourly pay
inclusive work environment
Training and development opportunities
Job Description
Merlin Entertainments is a leading global attractions operator known for its world-famous attractions, theme parks, and resorts. As a company dedicated to providing magical experiences for millions of visitors worldwide, Merlin Entertainments emphasizes both guest satisfaction and employee wellbeing. With a commitment to inclusivity, diversity, and creating an environment where everyone feels valued, the company continually strives to be the most flexible and inclusive employer in the leisure and hospitality industry.
The current opportunity is for the role of Front Desk Agent at one of Merlin Entertainments' renowned resorts. The Front Desk Agent serves as the vital first point of contact and the welcoming face of the resort, responsible for delivering exceptional customer service and ensuring an outstanding experience for all guests. This role requires managing guest interactions efficiently—including check-ins, checkouts, and responding to inquiries—while maintaining high standards of professionalism and operational accuracy.
Emphasizing a dynamic customer service approach, the Front Desk Agent must work effectively under pressure in a fast-paced environment while being an integral part of a team dedicated to guest satisfaction and financial profitability. Responsibilities also include handling payments, managing reservations and cancellations, and coordinating with other departments such as housekeeping, safety services, and engineering to meet guest needs and safety requirements.
The resort environment demands excellent multitasking abilities, attention to detail, and confidentiality to ensure guest privacy. Candidates should be prepared for a flexible work schedule that includes evenings, weekends, and holidays, as well as standing for extended periods during shifts. The role offers compensation at a rate of USD 19.50 per hour and promises an attractive benefits package that includes company-paid holidays, free tickets to global Merlin attractions, and discounts in retail shops and restaurants within the resorts.
Merlin Entertainments is dedicated to fostering a workplace where employees from all backgrounds can thrive. The company promotes equal opportunities irrespective of age, race, gender, disability, or sexual orientation, thereby encouraging applicants to join an inclusive, supportive, and exciting workplace. This opportunity is perfect for hospitality professionals seeking to join a prestigious and globally recognized entertainment group driven by passion, teamwork, and respect.
The current opportunity is for the role of Front Desk Agent at one of Merlin Entertainments' renowned resorts. The Front Desk Agent serves as the vital first point of contact and the welcoming face of the resort, responsible for delivering exceptional customer service and ensuring an outstanding experience for all guests. This role requires managing guest interactions efficiently—including check-ins, checkouts, and responding to inquiries—while maintaining high standards of professionalism and operational accuracy.
Emphasizing a dynamic customer service approach, the Front Desk Agent must work effectively under pressure in a fast-paced environment while being an integral part of a team dedicated to guest satisfaction and financial profitability. Responsibilities also include handling payments, managing reservations and cancellations, and coordinating with other departments such as housekeeping, safety services, and engineering to meet guest needs and safety requirements.
The resort environment demands excellent multitasking abilities, attention to detail, and confidentiality to ensure guest privacy. Candidates should be prepared for a flexible work schedule that includes evenings, weekends, and holidays, as well as standing for extended periods during shifts. The role offers compensation at a rate of USD 19.50 per hour and promises an attractive benefits package that includes company-paid holidays, free tickets to global Merlin attractions, and discounts in retail shops and restaurants within the resorts.
Merlin Entertainments is dedicated to fostering a workplace where employees from all backgrounds can thrive. The company promotes equal opportunities irrespective of age, race, gender, disability, or sexual orientation, thereby encouraging applicants to join an inclusive, supportive, and exciting workplace. This opportunity is perfect for hospitality professionals seeking to join a prestigious and globally recognized entertainment group driven by passion, teamwork, and respect.
Job Requirements
- high school diploma or equivalent
- 1 to 3 years of relevant hotel front desk experience
- ability to communicate clearly in English
- knowledge of OPERA property management system or equivalent preferred
- ability to stand for long periods
- flexible schedule including evenings weekends and holidays
Job Qualifications
- 1 to 3 years of hotel front desk experience preferred
- experience in OPERA property management system or equivalent preferred
- ability to speak English clearly and fluently
- ability to speak Spanish fluently preferred
- provide excellent customer service and maintain a professional demeanour
- ability to communicate effectively both verbally and in writing
- excellent guest service skills
- proven conflict resolution skills
- proven leadership skills to improve team and business
- ability to stand for long periods
- flexibility to work evenings weekends and holidays
Job Duties
- Welcome guests into the resort with a genuine warm welcome
- deliver a dynamic customer service experience by assisting guests with check in and checkout process and inquiries
- work under pressure and in a fast environment
- work effectively in a team environment
- check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is provided
- maintain and improve the quality of the guest experience
- process all payments according to established hotel requirements
- provide information and assistance to all guests and visitors
- provide prompt courteous and efficient handling of all requests for guest room reservations changes cancellations and information
- provide prompt courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
- assist with emergencies by contacting designated personnel
- assist guest services safety services housekeeping and engineering teams
- maintain confidentiality of all guests
- multitask and prioritize departmental functions to meet deadlines
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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