Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Company paid holidays
Free tickets to Merlin attractions globally
30% discount in retail shops
30% discount in restaurants
Inclusive and diverse workplace
Job Description
Merlin Entertainments is a renowned global leader in location-based, family entertainment, operating some of the world's most beloved attractions and resorts. As a dynamic and diverse company, Merlin Entertainments is dedicated to delivering memorable and magical experiences to millions of visitors annually. With a strong commitment to inclusion and diversity, the company fosters a workplace where every employee feels valued and empowered to be their authentic selves. Situated at the forefront of the entertainment industry, Merlin offers an inspiring and inclusive work culture focused on development, engagement, and mutual respect across its teams.
The Front Desk Agent position at Merlin Entertainments’ Resort is an essential role designed for professionals who thrive in fast-paced, guest-centered environments. This role is directly responsible for being the welcoming face of the Resort, ensuring each guest receives a warm greeting and outstanding service from arrival through departure. Key responsibilities include managing check-in and check-out processes meticulously, addressing guest inquiries, handling reservations, processing payments, and collaborating with various internal departments including guest services, housekeeping, and engineering. The Front Desk Agent plays a pivotal role in maintaining guest satisfaction and operational efficiency, thus contributing to the overall financial profitability of the Resort.
This role requires excellent communication skills, both verbal and written, and the ability to multitask and prioritize effectively during busy periods. The ideal candidate will be fluent in English, with Spanish language skills considered a strong asset, and possess 1 to 3 years of relevant hotel or resort front desk experience. Familiarity with OPERA property management system or an equivalent is preferred. Working at Merlin Entertainments offers the chance to be part of a world-renowned company that values inclusivity, offering a flexible schedule including evenings, weekends and holidays, a competitive pay rate of USD $19.50 per hour, and a comprehensive benefits package. The position is perfect for individuals passionate about hospitality and delivering memorable guest experiences while working with a collaborative, supportive team in an environment that encourages growth and diversity.
The Front Desk Agent position at Merlin Entertainments’ Resort is an essential role designed for professionals who thrive in fast-paced, guest-centered environments. This role is directly responsible for being the welcoming face of the Resort, ensuring each guest receives a warm greeting and outstanding service from arrival through departure. Key responsibilities include managing check-in and check-out processes meticulously, addressing guest inquiries, handling reservations, processing payments, and collaborating with various internal departments including guest services, housekeeping, and engineering. The Front Desk Agent plays a pivotal role in maintaining guest satisfaction and operational efficiency, thus contributing to the overall financial profitability of the Resort.
This role requires excellent communication skills, both verbal and written, and the ability to multitask and prioritize effectively during busy periods. The ideal candidate will be fluent in English, with Spanish language skills considered a strong asset, and possess 1 to 3 years of relevant hotel or resort front desk experience. Familiarity with OPERA property management system or an equivalent is preferred. Working at Merlin Entertainments offers the chance to be part of a world-renowned company that values inclusivity, offering a flexible schedule including evenings, weekends and holidays, a competitive pay rate of USD $19.50 per hour, and a comprehensive benefits package. The position is perfect for individuals passionate about hospitality and delivering memorable guest experiences while working with a collaborative, supportive team in an environment that encourages growth and diversity.
Job Requirements
- 1 - 3 years of relevant front desk or customer service experience
- proficiency in English language
- ability to work flexible hours including evenings, weekends and holidays
- physical ability to stand for long periods
- proficiency or willingness to learn OPERA property management system or similar
- strong interpersonal and communication skills
- ability to multitask and handle high-pressure environment
Job Qualifications
- 1 - 3 years of hotel front desk experience preferred
- experience in OPERA property management system or equivalent preferred
- ability to speak English clearly and fluently
- ability to speak Spanish fluently preferred
- excellent customer service skills
- professional demeanor
- effective verbal and written communication skills
- proven conflict resolution skills
- demonstrated leadership skills
- ability to stand for long periods
- willingness to work flexible schedule including evenings, weekends, and holidays
Job Duties
- Welcome guests into the resort with a genuine warm welcome
- assist guests with check-in and checkout process and inquiries
- work effectively in a fast-paced, high-pressure environment
- check guests in ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
- maintain and improve the quality of the guest experience
- process all payments according to established hotel requirements
- provide information and assistance to all guests and visitors
- handle guest room reservations, changes, cancellations, and information promptly
- provide courteous handling of all incoming and outgoing calls through PBX
- assist with emergencies by contacting designated personnel
- support guest services, safety services, housekeeping, and engineering teams
- maintain confidentiality of all guests
- multitask and prioritize departmental functions to meet deadlines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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