Leasing Professional - The Harlan

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Training and Development

competitive compensation

generous vacation packages

Job Description

Hines is a globally recognized real estate investment, development, and property management firm with a rich history dating back to 1957. Founded by Gerald D. Hines, the company has established itself as a leader within the industry, operating in over 30 countries and managing a diverse portfolio valued at over $93 billion. This portfolio encompasses a wide range of property types including residential living spaces, office buildings, retail locations, mixed-use developments, logistics hubs, and life science projects. Hines’ commitment to innovation, excellence, and sustainability has earned it numerous accolades, including being named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024 and recognized by U.S. News & World Report as one of the Best Companies to Work For in 2024.

Joining Hines means becoming part of a visionary company that values growth, inclusivity, and a people-centric approach. The firm dedicates itself to not only enhancing cities and pioneering sustainable real estate practices but also to fostering the well-being and professional development of its employees. It achieves this through comprehensive training programs, competitive compensation packages, robust benefits, and generous vacation policies, all designed to support an inclusive and dynamic workplace culture.

The role of Leasing Professional at The Harlan by Hines offers an exciting opportunity to contribute to one of the firm's highest growth priorities—Hines Living. This division is rapidly expanding across North America, focusing on creating exceptional residential communities where people are proud to call home. As a Leasing Professional, the successful candidate will play a pivotal role in marketing and leasing activities, directly impacting the property's occupancy and revenue goals. The position involves engaging with prospective residents through tours, managing leasing documentation, and ensuring the satisfaction and retention of current residents through lease renewals.

The Leasing Professional will be responsible for conducting property tours, performing screenings and lease processing, inspecting apartments before move-ins, and assisting in the development of marketing strategies that sustain occupancy and attract new residents. Utilizing promotional technologies and direct communications with potential prospects, the Leasing Professional helps generate business and supports the overall sales and advertising efforts of the property. This role requires a keen attention to detail to maintain apartment standards and a proactive approach to nurturing relationships with residents to foster long-term satisfaction and residency.

Working at Hines involves a flexible schedule that may include weekends and holidays, with the expectation of occasional overtime to meet business needs. The role demands physical activity such as property inspections, which may include climbing stairs and accessing confined spaces, as well as the ability to respond to emergencies promptly. This position offers a robust career path within a company committed to sustainability, innovation, and employee growth, making it an ideal choice for professionals eager to advance their careers in real estate within a supportive and forward-thinking environment.

Job Requirements

high school diploma or equivalent from an accredited institution
prior experience in customer service or sales experience preferred
basic to intermediate knowledge of Microsoft Office
experience with property management software preferred
entrada experience a plus
work indoors approximately 95 percent of the time and outdoors approximately 5 percent of the time
use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
on occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
ability to lift up to 25lbs
though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
transfer properties and work overtime as business needs deem appropriate
ability to work a flexible schedule including weekends and holidays

Job Qualifications

high school diploma or equivalent from an accredited institution
prior experience in customer service or sales experience preferred
basic to intermediate knowledge of Microsoft Office
experience with property management software preferred
entrada experience a plus
ability to work a flexible schedule including weekends and holidays

Job Duties

conduct property tours to future residents and visitors
process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing
inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in
develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market
use and create promotional items and technology to communicate with potential prospects and generate revenue
ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales activities as well as ensure the apartments are available for occupancy
assist with the lease renewal program and the communication process
build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew