Leasing Consultant - Villas de la Terraza - Albuquerque, NM

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $186.00 - $192.00
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Work Schedule

Standard Hours
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Benefits

comprehensive medical plans
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
401(k) with Company Match
Life insurance
Disability insurance
Vacation Time
Paid holidays
floating holidays
wellness programs
Professional Development
education opportunities

Job Description

Villas de la Terraza is more than just a residential community; it is a place where residents feel welcomed, valued, and connected, fostering a true sense of belonging. As an established property, Villas de la Terraza prides itself on providing exceptional living experiences by blending welcoming environments with high-quality amenities and residential services. The community is designed to offer a safe, comfortable, and engaging home atmosphere where every resident can thrive both socially and personally. Situated in a desirable location, Villas de la Terraza appeals to a diverse group of residents who appreciate its commitment to excellence, community spirit, and professional management.

The role of Leasing Consultant at Villas de la Terraza is pivotal in shaping and maintaining the community’s welcoming atmosphere. This position holds significant responsibility in creating positive experiences for both prospective and current residents by handling crucial aspects of the leasing process. As a Leasing Consultant, you will serve as the first point of contact for individuals interested in calling Villas de la Terraza home. You will be engaging with prospective residents, providing detailed information about the apartment homes, amenities, and community benefits through tours and personalized presentations. Your excellent interpersonal skills and customer-focused approach will help build rapport, address concerns, overcome objections, and effectively guide prospects through the leasing journey.

The Leasing Consultant is tasked with processing rental applications, managing lease renewals, and maintaining accurate and organized documentation to ensure smooth transactions. This role also extends to overseeing resident inquiries, concerns, and service requests with professionalism and courtesy, fostering resident retention through exceptional customer service. Additional responsibilities include coordinating with maintenance staff to uphold high community standards, assisting with marketing initiatives to achieve occupancy goals, and ensuring compliance with Fair Housing regulations and company policies. The successful candidate will take pride in promoting a positive, inclusive community environment, understanding that the wellbeing and satisfaction of residents are paramount. The position demands excellent organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. Villas de la Terraza offers a supportive workplace culture where employee growth and development are encouraged, along with a comprehensive benefits package designed to enhance overall job satisfaction and work-life balance.

Job Requirements

  • High school diploma or GED required
  • previous leasing or related experience preferred
  • excellent customer service skills
  • strong interpersonal communication skills
  • proficiency in Microsoft Office Suite
  • experience with property management software preferred
  • ability to handle multiple tasks efficiently
  • ability to communicate professionally
  • valid driver's license and reliable transportation
  • basic math and financial comprehension
  • bilingual skills are a plus

Job Qualifications

  • Previous experience in leasing or a related field preferred
  • outstanding customer service and interpersonal communication skills
  • ability to build rapport, overcome objections, and effectively close leases
  • strong organizational skills with exceptional attention to detail
  • excellent time management and multitasking abilities
  • ability to communicate professionally both verbally and in writing
  • high school diploma or GED required
  • college degree preferred
  • proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel
  • experience with Yardi, ResMan, On-Site, or other property management software preferred
  • basic math and financial comprehension skills
  • bilingual skills are a plus but not required
  • valid driver's license, current automobile insurance, and reliable transportation required

Job Duties

  • Greeting and engaging prospective residents, current residents, and guests in person, by phone, and through electronic communication
  • conducting community tours and showcasing apartment homes and amenities
  • assisting prospective residents throughout the leasing process, from initial inquiry through move-in
  • processing rental applications, lease renewals, and related documentation accurately and efficiently
  • responding to resident questions, concerns, and service requests in a timely and professional manner
  • supporting resident retention efforts through outstanding customer service and community engagement
  • maintaining organized and accurate resident files, records, and leasing documentation
  • inspecting community appearance and coordinating with maintenance staff to ensure high standards are maintained
  • assisting with marketing initiatives and outreach efforts to support occupancy goals
  • ensuring compliance with Fair Housing regulations, company policies, and applicable laws
  • promoting a positive, welcoming, and inclusive community environment
  • performing other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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