Leasing Consultant, VER at Proscenium, Carmel, IN

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $19.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical

Dental

Vision

Flexible spending account

Group Life Insurance

voluntary life insurance

short term disability

long term disability

Supplemental programs

401(k) retirement savings plan

employee assistance plan

Paid Time Off

Paid holidays

Volunteer time

Job Description

Sterling Group is a well-established, family-owned, vertically integrated real estate investment services firm that has been operating since 1976. The company specializes in multifamily housing and self-storage facilities, offering a comprehensive range of services including development, construction, property management, and investment management. With executives who are deeply involved in daily operations and a dedicated team of over 375 colleagues spread across multiple states in the Midwest and Southeast, Sterling Group is committed to professional excellence and delivering high-quality service to its clients and residents.

Sterling Group prides itself on a family-friendly culture that values work-life balance, career advancement, and employee recognition. The company offers competitive wages, full benefits, and various training opportunities to help employees grow professionally. The work environment encourages self-driven professionals who embrace accountability and uphold integrity.

The Leasing Consultant role at Sterling Group is integral to maintaining strong relationships with both prospective and current residents. The Leasing Consultant serves as the key point of contact between the community and potential residents, performing duties such as greeting and touring prospects, answering questions, managing applications, and assisting with leasing agreements. This position requires excellent interpersonal skills and the ability to provide outstanding customer service by promptly addressing resident concerns and facilitating smooth leasing processes.

The Leasing Consultant will also be responsible for managing leads and traffic within the Yardi CRM system, ensuring accurate data entry, and helping to promote the property through marketing efforts like social media posts and community events. They will maintain extensive knowledge of available units, rental rates, amenities, and community policies to effectively assist prospective residents in making informed decisions.

This role reports to the Property Manager and Assistant Property Manager and follows a flexible weekly schedule of 38 hours, including shifts from Tuesday to Friday from 9:00 am to 6:00 pm and Saturdays from 10:00 am to 4:00 pm. The position offers a pay range of $17 to $19 per hour, making it an appealing opportunity for professionals looking to build a career in property management within a reputable and supportive company.

Sterling Group is committed to fostering customer loyalty by exceeding expectations one customer at a time. The company’s ethos reflects its dedication to high standards of service and sustainable community development, ensuring that Leasing Consultants play a pivotal role in upholding this mission. As such, this position is perfect for detail-oriented individuals who are passionate about real estate and customer service, and who want to contribute to a thriving community-focused organization.

Job Requirements

Must be able to pass a drug test, criminal history and background checks prior to employment with Sterling Management Ltd
ability to read and comprehend moderately complex documents
ability to verbally and in writing communicate information and ideas so others will understand
must be able to exchange accurate information in these situations
frequently operates a computer and other office productivity equipment, such as a copy machine, printer and telephone
moderate level of repetitive typing using a computer keyboard
must be able to frequently walk the apartment community
must be able to remain in a stationary position
required to move about inside the office to access files cabinets, supplies, and office equipment, etc
alternate between sitting, standing, walking, and climbing stairs
occasional bending, stooping, and reaching
occasionally lift, carry and/or move up to 20 pounds
the noise level in the work environment will be moderate

Job Qualifications

High School Diploma or G.E.D required
minimum of one (1) year experience in property management, retail service or sales desired
knowledge in Microsoft Office (Word, Excel, Outlook)
Yardi Program knowledge, preferred
proficient reading, writing and grammar skills

Job Duties

Build and maintain strong relationships with prospective and current residents
greet and tour prospective residents through the apartment community, answering questions and highlighting key features and benefits
complete follow-ups promptly and in accordance with policy guidelines
answer incoming phone calls promptly and professionally, providing information and assistance to prospective and current residents
assist in the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed
assist applicants throughout the application process, review and process rental applications in accordance with the Application Approval Process policy and Price Advice and submit all applications to the Property Manager for final approval
manage leads and traffic daily within Yardi's CRM system according to policy guidelines to effectively capture, track, and nurture prospects, converting them into residents
maintain an in-depth knowledge of available units, rental rates, amenities, and community policies
provide information about apartment availability, move-in dates, and application procedures
maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio
prepare electronic lease agreements and assemble resident move-in packets
review the materials with new residents during their move-in and accompany them to their apartment to ensure their satisfaction
handle resident concerns and complaints in a professional, timely, and effective manner
assist with marketing efforts, including social media posts, flyers, and community events to promote the property
keep the apartment community clean, welcoming, and presentable to prospective residents
help execute leasing strategies to achieve monthly and quarterly sales goals
ensure accurate data entry in the property management systems, maintaining up-to-date records of potential and current residents
track and report leasing activity, occupancy rates, and other key performance indicators
prepare, submit, and process maintenance service requests
conduct follow-up on service request surveys in compliance with company policy
provide move-in instructions, help with key distribution, and facilitate any special requests from residents
assist in the development of and/or implementation of the Sterling 5 P's Business Plan to ensure the property meets or exceeds the expectations of the owners, residents, vendors, and all customers