Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $50,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Job Description
Hanover Company is a prominent player in the luxury residential real estate market, known for its commitment to providing high-quality living environments that blend comfort, style, and convenience. The company specializes in developing and managing upscale apartment communities that appeal to discerning residents seeking an elevated lifestyle. Hanover's properties are strategically located in vibrant urban areas, often close to cultural districts, employment hubs, and recreational amenities, making them highly sought after for both living and investing.
Hanover RiNo, situated in Denver, CO, exemplifies this approach perfectly. Located in the heart of Denver's trendy RiNo Art District, this luxury apartment community offers a diverse selection of residences ranging from studios to spacious two-bedroom units. Designed to cater to modern lifestyles, these apartments feature expansive windows that flood the living spaces with natural light, gourmet kitchens equipped with high-end appliances, spa-inspired bathrooms, and built-in work-from-home areas to accommodate remote working needs. Residents at Hanover RiNo enjoy access to resort-style amenities that enhance everyday living, including a saltwater pool, a rooftop sky deck with breathtaking downtown views, lush courtyards perfect for relaxation, a state-of-the-art fitness center with Echelon equipment, a pet spa for animal companions, and several social lounges designed to foster community connections.
The role of Leasing Consultant at Hanover RiNo is a vital position focused on delivering exceptional customer service and ensuring the smooth operation of the property at the site level. This full-time position offers a competitive salary of $50,000 annually, along with quarterly bonuses and career advancement opportunities. The role involves engaging with prospective and current residents through various channels, providing comprehensive leasing support, and maintaining the property's high standard of appearance and functionality.
Leasing Consultants play a pivotal role in managing the leasing process from initial inquiries to lease execution and resident move-in, ensuring all documentation is accurate and compliant. They utilize property management software such as Entrata to track leads, schedule follow-ups, and maintain effective communication with prospects and residents. Additionally, Leasing Consultants contribute to marketing efforts by building and nurturing relationships with local businesses and community organizations, helping to drive leasing traffic and maximize occupancy rates.
In addition to sales and marketing duties, this role requires active involvement in resident services, including handling lease renewals, transfers, and move-outs. Leasing Consultants also organize and participate in resident events aimed at promoting community engagement and resident retention. They help maintain the property's club appeal through daily inspections and upkeep of model units and common areas, promptly addressing any maintenance or safety issues to ensure a welcoming environment.
Applicants for the Leasing Consultant role must be prepared to work flexible hours, including weekends, evenings, and holidays, reflecting the dynamic nature of property management. Strong communication skills, both verbal and written, are essential to effectively interact with residents, prospects, and team members. Proficiency with technology and property management software is preferred, alongside excellent organizational skills and a keen attention to detail.
Hanover Company supports its employees with a comprehensive benefits program that includes paid time off, medical, dental, vision, life and disability insurance, flexible spending accounts, and a 401(k) retirement plan with company match. This position not only offers a rewarding work environment but also encourages professional growth within a respected and growing company.
Hanover RiNo, situated in Denver, CO, exemplifies this approach perfectly. Located in the heart of Denver's trendy RiNo Art District, this luxury apartment community offers a diverse selection of residences ranging from studios to spacious two-bedroom units. Designed to cater to modern lifestyles, these apartments feature expansive windows that flood the living spaces with natural light, gourmet kitchens equipped with high-end appliances, spa-inspired bathrooms, and built-in work-from-home areas to accommodate remote working needs. Residents at Hanover RiNo enjoy access to resort-style amenities that enhance everyday living, including a saltwater pool, a rooftop sky deck with breathtaking downtown views, lush courtyards perfect for relaxation, a state-of-the-art fitness center with Echelon equipment, a pet spa for animal companions, and several social lounges designed to foster community connections.
The role of Leasing Consultant at Hanover RiNo is a vital position focused on delivering exceptional customer service and ensuring the smooth operation of the property at the site level. This full-time position offers a competitive salary of $50,000 annually, along with quarterly bonuses and career advancement opportunities. The role involves engaging with prospective and current residents through various channels, providing comprehensive leasing support, and maintaining the property's high standard of appearance and functionality.
Leasing Consultants play a pivotal role in managing the leasing process from initial inquiries to lease execution and resident move-in, ensuring all documentation is accurate and compliant. They utilize property management software such as Entrata to track leads, schedule follow-ups, and maintain effective communication with prospects and residents. Additionally, Leasing Consultants contribute to marketing efforts by building and nurturing relationships with local businesses and community organizations, helping to drive leasing traffic and maximize occupancy rates.
In addition to sales and marketing duties, this role requires active involvement in resident services, including handling lease renewals, transfers, and move-outs. Leasing Consultants also organize and participate in resident events aimed at promoting community engagement and resident retention. They help maintain the property's club appeal through daily inspections and upkeep of model units and common areas, promptly addressing any maintenance or safety issues to ensure a welcoming environment.
Applicants for the Leasing Consultant role must be prepared to work flexible hours, including weekends, evenings, and holidays, reflecting the dynamic nature of property management. Strong communication skills, both verbal and written, are essential to effectively interact with residents, prospects, and team members. Proficiency with technology and property management software is preferred, alongside excellent organizational skills and a keen attention to detail.
Hanover Company supports its employees with a comprehensive benefits program that includes paid time off, medical, dental, vision, life and disability insurance, flexible spending accounts, and a 401(k) retirement plan with company match. This position not only offers a rewarding work environment but also encourages professional growth within a respected and growing company.
Job Requirements
- Must be at least 18 years of age
- must have a high school diploma or equivalent
- prior experience in leasing or property management preferred
- must be able to work flexible hours including evenings, weekends, and holidays
- strong organizational and time-management skills
- excellent attention to detail in written communication
- ability to use property management software and Microsoft Office applications
- must be able to lift and carry up to 20 pounds
- must have the physical ability to walk the property and conduct tours
- must be able to communicate clearly in person, over the phone, and via email
Job Qualifications
- High school diploma or equivalent
- previous experience in leasing or property management preferred
- strong customer service skills
- proficiency with property management software such as Entrata preferred
- intermediate skill level in Microsoft Office Suite
- excellent communication skills, both verbal and written
- ability to work flexible hours including evenings, weekends, and holidays
- positive attitude and strong interpersonal skills
- ability to work collaboratively in a team environment
Job Duties
- Deliver exceptional service in all interactions with prospects and residents
- conduct tours, answer inquiries, and guide prospective residents through the leasing process
- accurately manage the Entrata dashboard to ensure timely follow-ups, contact requests, and pending interactions are addressed daily
- develop a strong understanding of all lease documents and ensure completion and compliance prior to resident move in, with final approval from Property Manager
- strive for Five by meeting or exceeding expectations for secret shops, both individually and as a team
- build and maintain strong marketing relationships with local businesses, preferred employers, and community organizations to enhance leasing traffic
- assist with advertising material preparation and planning under the guidance of the Property Manager
- maintain competitive market knowledge, including rental rates, concessions, occupancy trends, and leasing activity of comparable properties
- assist with Property Manager in maintaining the property's overall club appeal
- conduct daily inspections of model units, available apartments, and the entire tour path to ensure a pristine and welcoming appearance
- identify and report any liability or maintenance issues promptly to ensure a safe and attractive environment for prospects and residents
- assist residents with lease renewals, transfers, and move-outs, ensuring seamless transitions and a positive resident experience
- proactively contact residents at least 60 days prior to lease expiration and maintain accurate renewal tracking using the designated spreadsheet
- plan and participate in monthly resident events in accordance with Hanover expectations
- support resident retention strategies through effective communication and exemplary service
- promptly escalate resident concerns to the Property Manager when resolution is beyond your scope
- meet or exceed social media content standards and contribute to maintaining a positive online reputation
- solicit survey responses and respond thoughtfully to resident feedback
- participate monthly in the 10 Ways to Play Like a Champion Awards Program
- review and respond according to any inquiries from the Global Support Services Team to address operational inquiries and improvements
- adhere to reporting schedule as assigned by the Property Manager, Regional Manager, Accounting, Equity Partner and other departments
- assist with general site operations as directed to support efficient and cost-effective management of the community
- represent the property and Hanover professionally in all interactions, including timely and courteous email communication
- uphold the Making Life Easy standard in service delivery to residents, prospects, and team members
- adhere to Hanover’s uniform and appearance policy
- perform additional duties as assigned
Job Criteria
Experience
No experience required
Job Location
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