Leasing Consultant, Argento at Riverlights Apartments

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.00 - $20.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Dental

Vision

Flexible spending account

Group Life Insurance

voluntary life insurance

short term disability

long term disability

Supplemental programs

401(k) retirement savings plan

employee assistance plan

Paid Time Off

Paid holidays

Volunteer time

Job Description

Sterling Group is a reputable family-owned, vertically integrated real estate investment services firm with a strong legacy dating back to 1976. The company specializes in a wide array of real estate sectors including development, construction, property management, and investment management, with a particular focus on multifamily housing and self-storage facilities. Operating across multiple states in the Midwest and Southeast, Sterling Group employs over 375 dedicated colleagues. The firm prides itself on a culture of integrity and accountability, led by executives who are deeply engaged in the daily operations of the company. Sterling Group is known for its family-friendly environment and commitment to work-life balance, fostering growth and career advancement among its employees. The company provides competitive wages, comprehensive training programs, and full benefits packages, creating an ideal workplace for self-driven professionals passionate about real estate and customer service.

The role of Leasing Consultant at Sterling Group is a dynamic and customer-focused position essential to the success of the property management team. The Leasing Consultant serves as the face of the company for prospective and current residents, responsible for building and nurturing strong relationships to ensure resident satisfaction and retention. This position entails greeting and guiding potential residents through apartment tours, providing detailed information about available units, rental rates, amenities, and community policies. The Leasing Consultant is also tasked with managing the leasing process from application to move-in, ensuring all documentation is accurately completed and that company policies are adhered to. Utilizing property management systems such as Yardi’s CRM, the Leasing Consultant tracks leads and maintains up-to-date records to convert prospects into residents efficiently. This role requires handling resident concerns tactfully and professionally, assisting with marketing efforts to promote the community, and maintaining a welcoming environment. The Leasing Consultant plays a vital part in executing leasing strategies aimed at achieving monthly and quarterly sales goals. Working under the Property Manager and Assistant Property Manager, the Leasing Consultant operates on a schedule from Monday to Friday, 9 am to 6 pm, with alternating Saturdays or additional Saturdays as needed. The pay range for this position is competitive, offering $19 to $20 per hour, coupled with an extensive benefits package. This role is ideal for individuals with a background in property management, sales, or retail service, who are proficient in Microsoft Office and preferably familiar with Yardi software. The position demands excellent communication skills, attention to detail, and a commitment to customer service excellence that aligns with Sterling Group's company credo: "Creating the Sterling Story by exceeding expectations... one customer at a time!"

Job Requirements

must be able to pass a drug test, criminal history and background checks prior to employment with Sterling Management Ltd.
ability to read and comprehend moderately complex documents
ability to verbally and in writing communicate information and ideas clearly
frequently operate computer and other office equipment such as copy machine, printer, and telephone
moderate level of repetitive typing
frequent walking of apartment community
ability to remain in a stationary position and move inside the office to access files and supplies
alternate between sitting, standing, walking, and climbing stairs
occasional bending, stooping, and reaching
occasionally lift, carry and/or move up to 20 pounds
able to work in moderate noise level environment

Job Qualifications

high school diploma or g.e.d
minimum of one year experience in property management, retail service or sales desired
knowledge in microsoft office (word, excel, outlook)
yardi program knowledge preferred
proficient reading, writing and grammar skills

Job Duties

build and maintain strong relationships with prospective and current residents
greet and tour prospective residents through the apartment community, answering questions and highlighting key features and benefits
complete follow-ups promptly and in accordance with policy guidelines
answer incoming phone calls promptly and professionally, providing information and assistance to prospective and current residents
assist in the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed
assist applicants throughout the application process, review and process rental applications in accordance with policy and submit to Property Manager for approval
manage leads and traffic daily within Yardi's CRM system according to policy guidelines
maintain an in-depth knowledge of available units, rental rates, amenities, and community policies
maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio
prepare electronic lease agreements and assemble resident move-in packets, review materials with new residents during move-in and accompany them to their apartment
handle resident concerns and complaints professionally and timely
assist with marketing efforts including social media posts, flyers, and community events
keep the apartment community clean, welcoming, and presentable
help execute leasing strategies to achieve monthly and quarterly sales goals
ensure accurate data entry in property management systems, maintaining up-to-date resident records
track and report leasing activity, occupancy rates, and other key performance indicators
prepare, submit, and process maintenance service requests and conduct follow-up surveys
provide move-in instructions, facilitate key distribution, and handle special resident requests
assist in development and implementation of Sterling 5 P's Business Plan to meet or exceed expectations of owners, residents, vendors, and customers