Leasing Consultant

Eugene, OR, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $21.00 - $23.00

Work Schedule

Fixed Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

mental health coverage

competitive pay

basic life insurance

matching 401(k) contributions

Paid Time Off

Paid holidays

Community service day

Birthday Paid Day Off

Mentoring

Professional Development

discounts

Tuition Reimbursement

Recognition Program

Job Description

Avenue5 Residential is a leading property management company known for its commitment to providing exceptional living experiences and maintaining high standards of customer service. The company operates in the multifamily housing sector and focuses on creating communities where residents feel valued and supported. Recognized as a top workplace with numerous national accolades including being a Top 15 national finalist on the Best Places to Work Multifamily, certified as a Great Place to Work since 2017, and ranked among the best workplaces in real estate, Avenue5 Residential blends innovation with a people-first culture. Their core beliefs emphasize putting people and partnerships first, empowering associates, focusing on solutions, championing innovative ideas, and delivering proof over promises. This makes Avenue5 Residential not only a place to work but a thriving community where employees are motivated to succeed and grow professionally. The company also values holistic wellness by offering robust benefits that support physical, financial, mental, and emotional health, demonstrating their dedication to taking care of their team in and out of the workplace.

The Leasing Consultant role at Avenue5 Residential is a dynamic position centered on supporting the rental process for apartment communities, ensuring maximum occupancy, and fostering positive relationships with both prospective and current residents. The position provides an exciting opportunity for applicants to thrive in a fast-paced, service-oriented environment. The Leasing Consultant will have a pivotal role in coordinating apartment rentals, move-ins, move-outs, and lease renewals. They will also interact directly with residents to ensure satisfaction and retention, contributing to the overall success of the property. This role requires excellent interpersonal and customer service skills, attention to detail, and the ability to multitask and manage priorities effectively.

Reporting primarily Tuesday through Saturday from 9:00am to 6:00pm, the role offers competitive hourly pay between $21 and $23. The consultant is responsible for handling all leasing-related paperwork, maintaining accurate records, and ensuring that model apartments are ready for tours. The successful candidate will conduct thorough apartment inspections before move-ins, coordinate with the maintenance team, and oversee open and close procedures daily. Beyond leasing, this person supports various administrative duties such as responding to resident requests, managing work orders, assisting with property invoices, and occasionally helping to plan resident activities to bolster community engagement and retention. Avenue5 Residential values a collaborative approach in all these responsibilities, empowering the Leasing Consultant to take initiative and contribute to an award-winning culture. Training and professional development resources are readily available for continuous growth, including tuition reimbursement, mentoring, and a robust recognition program. The role is ideal for someone passionate about property management and eager to help create quality living experiences while growing their career in a company renowned for its employee-centric culture.

Job Requirements

high school diploma
minimum of one year of previous sales experience preferred
one year of previous residential leasing experience preferred
excellent customer service and interpersonal skills
prior experience in Yardi Voyager or another equivalent system preferred
basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
excellent interpersonal skills to effectively communicate with all levels of management
sensitivity to confidential matters
ability to work independently and prioritize effectively in a fast-paced environment
ability to relay technical concerns quickly and accurately
capability to read, write, comprehend, and converse in English
ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system
strong organizational and time-management skills
ability to cope with and defuse situations involving angry or difficult people
must maintain a valid driver's license, clean driving record and current auto insurance
must comply with all safety requirements
required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Job Qualifications

high school diploma
minimum of one year of previous sales experience preferred
one year of previous residential leasing experience preferred
excellent customer service and interpersonal skills
prior experience in Yardi Voyager or another equivalent system preferred
basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
excellent interpersonal skills to effectively communicate with all levels of management
sensitivity to confidential matters
ability to work independently and prioritize effectively in a fast-paced environment
ability to relay technical concerns quickly and accurately
capability to read, write, comprehend, and converse in English
ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system
strong organizational and time-management skills
ability to cope with and defuse situations involving angry or difficult people

Job Duties

focus on the needs of others by listening, understanding, and showing empathy and respect
ensure excellent customer service to prospective and current residents and promote a quality living experience for all
generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes
ensure model apartments are in touring condition
orient prospective and current residents to the property
process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis
maintain accurate and detailed records of traffic activity by entering applicable information into the computer
follow up with all prospective residents via phone, mail or email
convert phone traffic into scheduled appointments with prospective residents in order to tour the property
inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team
create and maintain confidential resident files, which include reviewing move-in paperwork with new residents
complete weekly leasing reports in accurate and timely fashion
ensure all open and close procedures are completed daily
assist with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately
responsible for shopping competitive properties
inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need to be repaired
assist with processing work order requests for residents and ensure work is completed in a timely manner
support management by providing clerical support such as answering phone calls, filing, and processing property invoices as needed
may be asked to assist with planning and implementing resident activities in order to increase resident retention
comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
perform other duties as assigned