Leasing Consultant

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $18.25

Work Schedule

Flexible

Weekend Shifts

Benefits

full benefits package

Generous Paid Time Off

401(k) with Company Match

growth and advancement opportunities

lucrative referral bonus program

incredible associate rental discount

Job Description

Brookfield Properties is a leading real estate company known for its diverse portfolio of residential living options designed to fit every stage of life. With a commitment to delivering unparalleled quality, service, and support, Brookfield Properties ensures that all residents enjoy an exceptional living experience. This multifamily property management company emphasizes a personalized approach to residential living, understanding that a "one-size-fits-all" strategy does not meet the unique needs of individuals or families. Located at Flats on Front - 1045 North Front Street, Brookfield Properties is focused on creating vibrant, welcoming communities where residents can thrive.

The Leasing Consultant role at Brookfield Properties is a dynamic and impactful position that centers around providing excellent customer service and achieving leasing goals. This role is vital in creating positive first impressions for prospects and residents alike. As a Leasing Consultant, you will be the face of the community, managing leasing leads through a sophisticated Customer Relationship Management (CRM) system, scheduling tours, conducting apartment showings, and guiding prospects through the leasing and application processes. The position is designed for proactive individuals passionate about helping people find their ideal homes and who seek a career with growth opportunities.

Success in this role involves exceeding occupancy and rent growth targets while fostering meaningful relationships with prospects and residents. This requires a keen understanding of the rental market, effective selling techniques, and full adherence to Fair Housing and other relevant laws. The Leasing Consultant must excel at multitasking, communication, and customer service, all while maintaining a professional and welcoming demeanor. The role offers a flexible schedule to accommodate the busiest times of the day and week, especially evenings and weekends, ensuring that prospects receive personalized attention when they need it most.

Beyond daily leasing activities, the Leasing Consultant also plays a crucial part in leasing administration. This includes monitoring leads, completing applications, managing leases and resident requests, and ensuring seamless move-in procedures. The Leasing Consultant works closely with maintenance teams to ensure apartments are move-in ready and plays a key role in maintaining high occupancy and resident satisfaction.

Brookfield Properties values energy, drive, reliability, attention to detail, and the ability to work well with diverse individuals. Candidates with experience in sales, customer service, and the multifamily property management industry will find this role rewarding. Benefits include competitive commission programs with bonus incentives, housing discounts, full benefits packages, paid time off, 401(k) plans with company match, and ample growth opportunities, promoting a balanced and fulfilling career journey. Joining Brookfield Properties means becoming part of a supportive, inclusive work environment committed to your professional development and success.

Job Requirements

1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)
Previous leasing experience within the multifamily property management industry a plus
Demonstrated success in goal setting/achievement and following a sales process
Must have knowledge of federal and state apartment housing laws
Must adhere to fair housing laws and Brookfield leasing policies and procedures
Must be high energy, sales and customer service driven
Must be reliable, high attention to detail, self-motivated, and self-managing
Must have the ability to work well with diverse individuals
Must have a customer-focused mentality, a sharp professional appearance and sales aptitude
Outstanding interpersonal communication skills both written and verbal
Required skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics
Proficient with Yardi CRMIQ preferred
Ability to work a flexible schedule, including evenings and weekends
Our communities are busiest on the weekends, so that’s when we need you there
Your schedule will include regular days off that fall between Monday through Friday
We offer great vacation perks

Job Qualifications

High school diploma/GED required
Associate degree in customer service/hospitality preferred
1-2 years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required
1-2 years of previous leasing experience within the multifamily property management industry preferred
Valid driver's license depending on property required

Job Duties

Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
Guide prospects through the leasing experience to make renting easy
Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
Fully dedicated to prospects through answering calls, emails, chats, and texts
Encourage prospects to apply
Ability to work a flexible schedule, including evenings and weekends
Communicate detailed information regarding communities and apartments to prospects
Generate interest in the community by conducting informative and personalized tours that result in new leases
Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
Employ effective selling techniques to close the sale
Work collaboratively with the onsite team to exceed occupancy goals and objectives
Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
Maintain awareness of current rental rates and promotions of competitive properties
Project a favorable image of the community at all times to achieve property objectives and public recognition
Schedule tours and show apartments
Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
Complete assigned CRM tasks within the appropriate time frame
Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM