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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Portico is a distinguished property management company known for its commitment to providing exceptional living experiences across its portfolio of apartment communities. With a dedication to quality service, innovative property management practices, and a resident-focused approach, Portico stands out as a leader in the multifamily housing industry. The company operates numerous communities nationwide and emphasizes the importance of creating welcoming, safe, and vibrant living environments for residents. Portico's reputation for excellence is built on its ability to blend professional property management with personalized customer service, making it an ideal place for both residents and employees to thrive.
Portico is curr... Show More
Portico is curr... Show More
Job Requirements
- High school diploma or GED
- minimum six months of leasing, sales, or customer service experience preferred
- ability to stand and walk for prolonged periods
- ability to climb stairs
- ability to lift up to 30 pounds
- frequent exposure to outdoor weather conditions
- able to work in a pet-friendly environment
- availability for weekend, evening, or overtime work as scheduled
- satisfactory drug test and background check required
Job Qualifications
- Minimum six months of leasing, sales, or customer service experience preferred
- high school diploma or GED required
- bachelor’s degree preferred
- strong communication, sales, and customer service skills
- proficient in Microsoft Word, Excel, and property management software such as OneSite or Yardi
- detail-oriented, organized, and able to manage multiple priorities
- positive attitude, professional demeanor, and strong teamwork orientation
Job Duties
- Respond promptly to inquiries via phone, email, and online platforms
- convert leads into property visits and leases
- conduct personalized community tours that align with each prospect's preferences and needs
- accurately process rental applications and communicate approvals or denials within established timelines
- prepare lease documents, addenda, and move-in materials
- coordinate with maintenance for unit readiness
- follow up with undecided prospects to maximize leasing conversions
- maintain accurate guest cards, application logs, and leasing documentation in OneSite
- adhere to Fair Housing laws and company policies at all times
- maintain a clean, inviting leasing office, model, and tour path daily
- execute opening and closing procedures to ensure a professional presentation
- participate in marketing initiatives, outreach programs, and competitor market surveys
- monitor and replenish leasing materials, signage, and refreshments as needed
- deliver exceptional customer service and handle resident requests promptly and professionally
- support resident retention efforts through proactive renewal outreach and community engagement
- process service requests accurately and coordinate follow-up with the maintenance team
- promote a positive living environment consistent with Portico's customer service standards
- enter all leasing and resident activity into OneSite daily and maintain data accuracy
- prepare reports, maintain organized files, and manage office inventory
- respond to calls and emails in a timely, professional manner
- support compliance with safety procedures and operational policies
- partner effectively with the community team, maintenance staff, and corporate associates
- build positive relationships with vendors, sister communities, and industry partners
- participate in team meetings, training, and special projects as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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