Leasing Associate - Commons Park West

Westminster, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.00 - $24.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health care benefits

Income replacement

retirement savings

Supplemental benefits

Employee assistance program

Tuition Reimbursement

Paid Time Off

Paid sick leave

Paid holidays

Volunteer time off

Sabbatical

profit share programs

housing discounts

Job Description

Holland Partner Group is a nationally recognized real estate investment, development, and property management company known for its commitment to quality and customer satisfaction. With a focus on creating vibrant, thriving communities, Holland Partner Group manages a wide portfolio of residential properties across the United States and Canada. The company prides itself on fostering a team-oriented work environment driven by core values of integrity, accountability, and excellence, ensuring residents experience exceptional service and quality living spaces. Based in Denver, Colorado, the company is currently recruiting for a Sales Associate to join the property management team at Commons Park West, a well-established residential community. This role offers an hourly salary range between $20.00 and $24.00, with additional potential commission and bonuses, making it a rewarding opportunity for individuals who thrive in dynamic customer-facing roles and possess strong sales and service skills. Employment at Holland Partner Group includes a comprehensive benefits package, reflecting the company's dedication to employee well-being and professional growth.

The Sales Associate will serve as the first point of contact for potential and current residents, playing a crucial role in leasing apartment homes and promoting lease renewals at Commons Park West. This community-focused position requires a personable and detail-oriented individual who excels in providing outstanding customer service while upholding the company's core values. Responsibilities include managing the leasing process from initial tour through application, lease execution, and move-in coordination, all in compliance with relevant laws and company policies. The successful candidate will maintain extensive knowledge of the property’s amenities, unit conditions, and leasing documents to effectively communicate with prospects and residents. Collaboration with the sales team to increase property income through lease renewals and additional income opportunities is essential to this role. The Sales Associate is expected to maintain accurate records of leasing activities using property management software, coordinate with maintenance and sales teams, and engage in market research and community outreach initiatives. Key duties also involve promoting positive online reviews, upholding property cleanliness and information accuracy, and participating in social and recreational events to foster a vibrant community atmosphere. This position requires flexibility to work any day of the week to meet the needs of the property and its residents. Beyond the day-to-day leasing activities, the Sales Associate embodies Holland Partner Group’s professional standards by representing the company with integrity and professionalism at all times.

Job Requirements

High school diploma or equivalent required
college degree or related coursework preferred
one to two years of customer service and/or sales experience required
retail experience preferred
thorough knowledge of Landlord Tenant and Fair Housing Laws
excellent communications and organizational skills
ability to work in a mobile leasing environment
skilled in Microsoft Word Excel and Outlook Yardi software preferred
basic office organizational skills
ability to understand and clearly explain legal and lease documents
ability to work well with people and develop a positive rapport
strong diplomacy skills
strong verbal and written communication skills
ability to accurately perform basic to intermediate mathematical functions
independent decision making ability within set parameters
ability to prioritize and accurately perform multiple tasks concurrently
strong customer service orientation
ability to work any of the seven days of the week 52 weeks of the year
Real Estate Broker/Salesperson license registered to Holland Residential LLC's broker of record may be required
successful completion of the Sales Certification process
ability to lift or move up to 20 pounds
hearing and visual ability to observe and detect signs of emergency situations
fluency in English both verbally and non-verbally

Job Qualifications

High school diploma or equivalent
one to two years of customer service and sales experience
knowledge of Landlord Tenant and Fair Housing Laws
excellent communications and organizational skills
ability to work in a mobile leasing environment
skilled in Microsoft Word Excel and Outlook Yardi software preferred
basic office organizational skills
ability to understand and clearly explain legal and lease documents
ability to work well with people and develop a positive rapport
strong diplomacy skills
strong verbal and written communication skills
ability to accurately perform basic to intermediate mathematical functions
independent decision making ability within set parameters
ability to prioritize and accurately perform multiple tasks concurrently
strong customer service orientation

Job Duties

Act as the first point of contact at the property providing an exceptional customer experience to all
responsible for leasing apartment homes while following the Point of Sale Process including the tour lead follow-up application lease file and move-in coordination in compliance with applicable laws company expectations and procedures
act as a liaison for Residents and management ensuring excellent communication and maintaining documentation of all interactions and follow-up regarding Resident concerns
maintain accurate knowledge of all information regarding the lease document community amenities condition of all vacant units models and common areas
work with the Sales Team to increase property income resident retention and lease renewals as well as encouraging sales on other income opportunities through the Point of Sale Renewal program
collect security deposits rents and all other funds associated with leasing and document each transaction properly in the community’s management software system
maintain accurate documentation and follow up on all leasing activity including but not limited to phone calls guest visits new leases and lease renewals enter all activity into property management software daily
maintain communication with the Sales and Maintenance Teams regarding the status of units work orders etc