Leasing & Marketing Team Leader

The hiring company is a reputable property management organization specializing in residential communities and leasing operations. Known for its commitment to providing exceptional living experiences, the company emphasizes resident satisfaction, superior service, and efficient property management to maintain optimal occupancy levels. This establishment follows rigorous standards and procedures to ensure that every aspect of its property operations is handled professionally and effectively. The company offers a collaborative and vibrant work environment that nurtures growth and career development while maintaining strong adherence to compliance and quality service delivery. Their comprehensive benefits plan includes health, vision, dental, and pet insurance, a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, as well as housing allowances or gifts, reflecting a holistic approach to employee well-being and professional advancement.

As the Leasing & Marketing Team Leader, this full-time, non-exempt position is critical to supporting the Community Manager by overseeing leasing, marketing, and resident relations functions of the community. The primary goal is to achieve 100 percent occupancy through retention of existing residents, leasing current vacancies, and pre-leasing future availability. This leadership role demands a strategic and hands-on approach to managing client relations, enhancing marketing initiatives, and ensuring excellent customer service. The Leasing & Marketing Team Leader applies company leasing procedures to warmly greet prospective clients, qualify their needs, and present apartment homes persuasively, employing a feature-benefit selling strategy to close leases effectively and follow up accordingly.

The role entails handling various communications, including incoming calls from prospective and current residents, team members, or vendors, maintaining accurate and up-to-date client records, lease applications, and vacancy reports. Keeping the property visually appealing is part of the responsibilities, ensuring the tour route is well-maintained to attract potential clients. Additionally, the Team Leader participates in training programs to promote continuous learning and community involvement by assisting residents with day-to-day needs as part of a concierge program. This position requires flexibility to work evenings and weekends to accommodate the dynamic pace of property leasing activities. The candidate must embrace the company's culture and core values daily, fostering a positive work environment and community engagement.