Learning & Development Manager

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company known for its exceptional service and exquisite properties around the globe. Established with a vision to provide unparalleled guest experiences, Four Seasons has grown into a collective of passionate individuals who are committed to excellence and continuous improvement. The company culture emphasizes treating each other with respect and kindness, fostering a supportive and inclusive environment for all team members. With a presence in dozens of countries, Four Seasons remains a leader in the luxury hotel industry, delivering unforgettable experiences to guests by blending genuine care with world-class amenities and services. The company believes that the foundation of outstanding guest experiences lies in creating a world-class employee experience where individuals are motivated to reach their full potential and contribute meaningfully.

The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel, is a legendary property located at the intersection of Wilshire Boulevard and Rodeo Drive, a prime location that offers guests access to designer shopping, fine dining, and stunning views. Since its opening in 1928, the hotel has been a preferred destination for celebrities, royalty, and international elite, combining tradition and modern vibrancy. The team at Beverly Wilshire embodies the Four Seasons spirit by providing thoughtful care and warmth to every guest, creating lifelong impressions.

The Learning & Development Manager role at the Beverly Wilshire, Beverly Hills is a critical position responsible for ensuring the ongoing growth and development of the hotel’s team members. This role involves designing, managing, and facilitating comprehensive training programs that enhance employee skills and support the hotel’s operational goals. The manager plays a key role in onboarding new employees through programs such as Embark and New Leader Orientation, as well as maintaining effective training initiatives like Service Foundations, GROW, and compliance requirements. Additionally, the Learning & Development Manager oversees the Designated Trainer program, ensuring trainers are well-prepared and supported.

This position also partners with hotel management to identify performance gaps and deliver targeted learning solutions, coaching managers to maintain consistent department training, and facilitating leadership development. The manager is tasked with compliance training for safety and other regulatory requirements, and evaluates the effectiveness of training programs through measurable results and behavioral changes. Strategic responsibilities include conducting Learning Needs Analyses, creating aligned training plans and calendars, marketing the learning function, managing budgets, and executing company-wide change initiatives.

Candidates should have a university degree or equivalent experience and a minimum of three years in a managerial role, preferably in adult education or luxury hotel operations with exposure to diverse cultures. The salary range for this role is between $114,500 and $118,000, reflecting the premium nature of the position and the company’s commitment to attracting top talent. The Learning & Development Manager at Four Seasons will be part of an inclusive team that values personal growth, recognizes excellence, and offers a robust benefits package. This role offers the opportunity to work in an inspiring environment where tradition meets innovation, delivering superior guest experiences through empowered and educated staff.