Lead Warehouse Team Member

Aurora, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $28.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Training and development programs

Paid holidays

Job Description

Chick-fil-A Supply is a wholly owned subsidiary of Chick-fil-A, Inc. The company serves as a dedicated distribution service provider focused entirely on meeting the unique needs of Chick-fil-A restaurants. Established to support the steady and consistent growth of Chick-fil-A’s restaurant operations, Chick-fil-A Supply is committed to innovation in distribution that enhances the experience for the restaurants it serves and fosters a culture of care for its employees. As a new and dynamic subsidiary in the early stages of development, Chick-fil-A Supply operates in a fast-paced environment centered on launching and scaling new supply chain services to Chick-fil-A restaurants nationwide. The company’s mission reflects the core values of Chick-fil-A, emphasizing excellence, teamwork, and continuous improvement in serving their restaurant partners efficiently and effectively.

The role of Lead Warehouse Team Member at Chick-fil-A Supply is a critical position responsible for overseeing multiple key warehouse tasks and ensuring the smooth execution of daily warehouse operations. This position involves coordinating workflows, labor planning, and resource management across the facility to optimize daily output. The Lead Warehouse Team Member also actively interacts with inbound carriers and manages administrative tasks within warehouse management systems to maintain seamless operational flow. Additionally, a major component of the role is training—both new hires and seasoned team members—in various warehouse functions such as powered industrial truck (PIT) training, cross-training for warehouse roles, and efficiency coaching. The Lead Warehouse Team Member drives training certification and recertification programs while continuously improving training materials and delivery.

Functioning as a coordinator and trainer, this role partners closely with building leadership to plan labor needs, ensure daily operational goals are met, and enhance training effectiveness. The position requires a hands-on approach to managing inbound and outbound warehouse functions, including order management, resource allocation, and quality control of receiving and shipping processes. The Lead Warehouse Team Member also plays a key role in organizing training programs that support the development and certification of new team members, maintaining warehouse skills matrices, and supporting continuous improvement initiatives such as Gemba walks and Kaizen events.

The compensation for this role is $28 per hour, reflecting the importance and complexity of the responsibilities held by the Lead Warehouse Team Member. The company values candidates with a strong safety record, independent work ethic, excellent communication skills, and experience with warehouse management systems. The role also involves some travel, estimated at 10%, and the preferred educational level is an associate's degree though a high school diploma or GED is required.

In summary, Chick-fil-A Supply offers a unique opportunity for individuals looking to grow their careers in warehouse operations within a supportive and innovative company culture that values training, efficiency, and operational excellence. The Lead Warehouse Team Member role is essential to the success of this new distribution service and promises a challenging, rewarding environment with opportunities for personal and professional development.

Job Requirements

High school diploma or GED
two or more years of warehouse experience
certified on pallet rider, counterbalance, and hi-reach equipment
strong communication skills
exemplary safety record
ability to work independently with initiative
proficiency in Microsoft Office
attention to detail
understanding of warehouse operations
ability to build relationships
proactive problem solving
willing to travel up to 10%
associates degree preferred

Job Qualifications

Two or more years of warehouse experience
strong presentation, facilitation, and written/verbal communication skills
exemplary performance and safety record
certified on pallet rider, counterbalance, and hi-reach equipment (cherry picker preferred)
proven record of working independently with little oversight
high degree of initiative and urgency
exceptional attention to detail and organization
thorough understanding of inbound and outbound operational priorities, dependencies, and processes
ability to build effective relationships at all levels of the organization
comfortable with Microsoft Word, Excel, PowerPoint, and Office programs
solutions orientated proactive problem solver
three or more years of warehouse experience preferred
experience leading training, facilitating meetings, managing operations, and resolving exceptions preferred

Job Duties

Preparing staffing plans and executing adjustments as needed to ensure operational goals are met daily
escalating to leadership when necessary to avoid issues
planning, allocating, and coordinating all activities in the warehouse management system (WMS)
managing movement of resources to optimize dock flow
monitoring order changes, revisions, or removals and planning and executing necessary order adjustments in WMS/JDA system including assigning this work for completion
coordinating with Customer Service and Transportation teams to fulfill urgent delivery and will call requests
aligning and executing the release of work to the picking queue to facilitate staging and loading in stop order
assigning emergency replenishment tasks to fulfill priority/transfer orders
printing transfer paperwork
coordinating with Transportation team to complete pre-load trailer inspections and manage pre-cooling of trailers according to temperature zone specifications prior to loading
identifying and resolving any loading issues
printing end-of-day packing slips and performing end-of-day reconciliation to validate successful fulfillment of orders
tracking status of inbound purchase orders, scheduling deliveries, distributing daily schedules, and tracking status of inbound trucks
working with internal and external parties to gather required information for overage, shortage, or damaged items received and disseminating OS&D information to stakeholders and tracking resolution
ensuring an organized work area and that all documents are easily retrieved including BOLs, OS&Ds, and other inbound documentation
maintaining and providing timely and accurate information for various stakeholders including purchasing, vendors, security, and internal leadership
monitoring and managing receiving email including replying to appointment requests, proactive communication to late appointment/carriers, communication to planning team about appointment delays, and monitoring Armada communication and providing edits/corrections
contributing in all inbound and outbound activities as needed
developing, refining, delivering, and managing all new hire classroom and hands-on training for the warehouse including new hire progress checks and certification within the first 90 days
developing, refining, delivering, and managing new hire PIT training/certification and recertification for experienced team members
developing, refining, delivering, and managing cross training for all warehouse roles
maintaining warehouse skills matrix to ensure accurate records of capabilities and versatility for effective operational planning
identifying and driving best practices to increase training program effectiveness
partnering with supervisors to identify process opportunities for experienced team members
partnering with supervisors to roll out and train new processes and initiatives as needed
recertifying experienced team members on systems, equipment, functions, safety, and procedures
participating in development and revision of SOPs and job instructions
ensuring all training documents, materials, and processes adhere to company SOPs and policies
assisting in developing, documenting, and delivering safety programs and initiatives
participating in Gemba walks, Kaizen events and other process improvement initiatives
capable of contributing in all outbound activities including picking, replenishment, loading