Lead Visitor Management Concierge - Baylor University Medical Center (Prior Supervisory Experience Required)

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences in various environments, including healthcare facilities, parking management, and event services. With a strong commitment to customer satisfaction and safety, Towne Park operates with a purpose to create smiles by impacting the lives of patients, visitors, and guests they serve daily. Their approach emphasizes compassionate service, ensuring every interaction is meaningful and contributes positively to the individuals they support. The company prides itself on fostering a workplace where employees can truly make a difference, bringing a personal touch to customer service while maintaining professional standards and operational excellence.

The role of Lead Visitor Management Concierge at Towne Park is a vital position designed for those who enjoy leadership and customer-facing responsibilities in a dynamic healthcare environment. This position is located at hospital entrances where the incumbent is responsible for greeting and welcoming patients and visitors in a friendly and courteous manner. The Lead Visitor Management Concierge collaborates closely with Baylor Scott and White Public Safety to maintain a safe and secure environment. This includes overseeing visitor access, ensuring compliance with safety protocols, and troubleshooting in the absence of the manager. With a focus on upholding patient privacy standards such as HIPAA and PHI, this role demands meticulous attention to detail, strong communication skills, and the ability to remain calm under pressure.

Towne Park offers competitive compensation with an hourly base pay of $23 per hour, reflecting the candidate’s skills, experience, and education. The role provides meaningful opportunities for career growth within a company that values leadership, professionalism, and excellent customer service. Employees in this role are eligible for a variety of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in a 401k retirement savings plan. Benefits eligibility depends on job classification and other criteria.

This position requires the ability to manage and supervise team members effectively, particularly a group of 15 or more employees. The role includes responsibilities such as verifying visitor credentials, managing data entry with a focus on patient confidentiality, monitoring screening equipment, and reporting suspicious activity to security personnel. The Lead Visitor Management Concierge plays a key role in creating a welcoming environment while also acting as the first line of defense for hospital safety and security. Leadership qualities, excellent interpersonal skills, and the capacity to multitask are essential for success in this challenging yet rewarding position.