Lead Veterinary Receptionist / Client Service Representative

Palo Duro Animal Hospital is a well-established small animal veterinary hospital dedicated to providing comprehensive medical, surgical, and dental care for pets. The hospital is known for delivering compassionate, high-quality veterinary services to pets and their owners in a welcoming and professional environment. With a focus on small animals, the hospital offers an extensive range of veterinary services including vaccinations, preventative treatments, dental care, surgery, ultrasounds, and end-of-life care. Palo Duro Animal Hospital prides itself on fostering an environment that prioritizes both exceptional veterinary care and excellent client service, making it a trusted name in the community for pet healthcare.

The role of Lead Veterinary Receptionist / Client Service Representative is a key position at Palo Duro Animal Hospital. This role serves as the welcoming face of the hospital, ensuring that every client and patient is greeted with warmth and professionalism. As the lead of the front desk operations, the successful candidate will oversee appointment flow, mentor the client service team, and act as a vital link between clients, medical staff, and hospital leadership. The Lead Receptionist is responsible for maintaining efficient administrative processes and promoting a positive, collaborative team culture. This position requires someone with strong leadership skills, exceptional organizational abilities, and a compassionate approach to client care, especially in sensitive or emotionally challenging situations.

This full-time position offers a Monday-Friday or Monday-Thursday schedule with no weekend shifts, providing a great work-life balance. The compensation ranges from $16 to $20 per hour, depending on experience and qualifications. Palo Duro Animal Hospital also offers a comprehensive benefits package including medical, dental, and vision insurance options with health savings accounts, life insurance, disability coverage, an employee assistance program, 401k with company match beginning in 2027, paid time off, personal pet discounts, and a uniform allowance.

The ideal candidate for this role will have at least three years of experience in customer service, reception, or a client-facing role, with veterinary receptionist or healthcare front-desk experience preferred. Proficiency in leadership, team engagement, and maintaining a calm and professional demeanor during busy times is essential. The position emphasizes a positive attitude, collaboration, and the ability to provide compassionate service to clients. Join Palo Duro Animal Hospital to contribute to a trusted team providing top-notch veterinary care while supporting clients and their beloved pets in a meaningful way.