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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $15.00 - $25.00
Work Schedule
Weekend Shifts
Split Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider of parking and transit management services, known for its commitment to exceptional guest experiences and operational excellence. As a company dedicated to enhancing the hospitality industry, Towne Park strives to deliver superior service through its innovative solutions and professional staff. Operating in diverse environments including hotels and event venues, Towne Park emphasizes safety, efficiency, and customer satisfaction, making it a trusted partner in the industry. The company offers competitive and fair compensation, with an hourly base pay of $15 plus tips ranging from $5 to $10 per hour. The work schedule is based on... Show More
Job Requirements
- High school diploma or GED
- must be at least 18 years old
- pass criminal background check
- pass motor vehicle record check
- pass drug screening
- complete Wheelchair Safety Training
- six months related experience or equivalent
- maintain valid driver’s license
- maintain clean driving record
- able to drive manual transmission
- proficient in English language skills
- capable of basic math including money calculations
- able to understand and apply 24 hour/military time
- physically able to meet lifting and stamina demands
- able to work PM shifts with weekend availability
Job Qualifications
- High school diploma or general education degree (GED)
- must be at least 18 years of age
- able to pass criminal background, MVR, and drug screen
- completion of Wheelchair Safety Training course
- six months related experience and/or training or equivalent combination of education and experience
- must have and maintain a valid driver’s license and clean driving record
- ability to drive manual transmission
- proficient in speaking, reading and writing Standard English
- able to read and comprehend simple instructions, short correspondence and memos
- able to write simple correspondence
- effective presentation skills in one-on-one and small group situations
- ability to apply reasoning and understanding to carry out instructions
- able to perform mathematical operations including addition, subtraction, multiplication, and division with money
- understanding of 24 hour and military time systems
- clear understanding of rates applicable to time passed
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- acknowledges and greets guests within 30 seconds of arrival
- effectively participates in "The Show" and delivers "Aggressive Hospitality"
- addresses guests using the appropriate greeting for the site
- opens all vehicle and hotel doors for guests
- checks in arriving guests and explains vehicle parking and retrieval procedures
- runs at top speed to park and retrieve vehicles while driving cautiously
- maintains accuracy and composure under pressure to handle guest complaints and difficult situations
- uses proper phone etiquette
- posts in appropriate areas when not assisting guests or completing tasks
- conducts effective room presentations when providing bell services
- assists with delivery and pick up of items to guest rooms
- assists guests with directions, taxis, reservations and other inquiries
- maintains detailed knowledge of client’s facility and local attractions
- promotes teamwork philosophy through leading by example and effective communication skills
- leads work group in delivering high levels of guest service
- appoints fellow associates to routine roles
- assigns coworkers to non-ordinary roles at the direction of the Account Manager
- reduces staff during shifts as directed using approved methods
- issues claim checks to guests only after receiving vehicle keys
- collects claim checks prior to issuing keys
- completes ticket information accurately
- secures all keys properly
- ensures staff provide only assistance, not lift services
- checks and cleans wheelchairs
- protects guest confidentiality according to HIPAA
- maintains security of customer financial and identifying information
- assists the Account Manager in building work schedules
- makes calls to notify associates of schedule changes
- identifies and collects revenue for all vehicles
- completes cash drop slips and envelopes
- completes shift reports and paperwork with accuracy
- reconciles revenue and tickets at shift end
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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