Lead Valet Captain - Hilton West Palm Beach

Towne Park is a leading provider of parking and transit management services, known for its commitment to exceptional guest experiences and operational excellence. As a company dedicated to enhancing the hospitality industry, Towne Park strives to deliver superior service through its innovative solutions and professional staff. Operating in diverse environments including hotels and event venues, Towne Park emphasizes safety, efficiency, and customer satisfaction, making it a trusted partner in the industry. The company offers competitive and fair compensation, with an hourly base pay of $15 plus tips ranging from $5 to $10 per hour. The work schedule is based on PM shifts from 2pm to 11pm with Monday through Sunday availability, and employees may access benefits such as insurance options and a 401k retirement savings plan depending on job classification and tenure.

The Lead Guest Service Captain plays a crucial role within Towne Park's hospitality services by orchestrating the entire guest service experience at hotel sites. Reporting to the Account Manager, this position involves coordination, supervision of fellow staff, and ensuring the site’s service standards are consistently met or exceeded. Although it is not a managerial role, the Lead Guest Service Captain acts as a key point of contact in the absence of the manager, handling critical issues and making prompt decisions when necessary to maintain smooth operations. This role requires a blend of exemplary interpersonal skills, operational knowledge, and leadership ability to promote teamwork and uphold the company’s service philosophy known as "Aggressive Hospitality." Responsibilities include greeting guests promptly, assisting with vehicle parking and retrieval with care and accuracy, managing communication through proper phone etiquette, and providing detailed knowledge of hotel facilities and local attractions. The Lead Guest Service Captain also manages routine assignments, staff coordination and reduction during shifts as directed by management, and oversees daily operational documents and revenue reconciliation. Peripheral duties include assisting guests with various inquiries, verifying secure handling of guest valuables, ensuring compliance with safety protocols, and maintaining confidentiality according to HIPAA guidelines. This position demands physical stamina as most work occurs outdoors with exposure to various weather conditions and requires the ability to handle heavy lifting and long periods of standing or walking. Towne Park values professionalism, reliability, and the ability to perform effectively under pressure, making the Lead Guest Service Captain role vital to maintaining exceptional guest experiences and operational integrity at each property.