Lead Valet Attendant(Jefferson Einstein Medical Center)

Towne Park is a hospitality services company dedicated to delivering exceptional guest experiences, primarily focusing on creating smiles and positive impressions for millions of patients, visitors, and guests across various service locations. Founded on a commitment to compassionate service, Towne Park prides itself on impacting the lives of its customers and team members by fostering an environment where every interaction counts. The company emphasizes the importance of teamwork, friendliness, and professionalism to ensure every guest receives outstanding hospitality. Employees at Towne Park have the opportunity to make a meaningful difference daily, whether by easing patient anxieties or providing memorable experiences to guests in new cities. Towne Park’s work culture nurtures collaboration and genuine care, making it a place where team members can grow personally and professionally while contributing to a shared mission of service excellence.

The position of Guest Service Captain is central to Towne Park's mission of exceptional guest service. This role involves orchestrating the service experience for hotel guests by collaborating closely with coworkers to uphold and exceed service standards. Reporting to the Account Manager, the Guest Service Captain undertakes additional administrative duties and provides guidance or troubleshooting support whenever the manager is unavailable onsite. Although this position is not a managerial role, it carries significant responsibility, especially in addressing critical issues promptly that may require independent judgment calls to maintain operational flow and customer satisfaction. Non-urgent matters are documented and communicated to the manager to determine appropriate follow-up actions.

The compensation for the Guest Service Captain position includes an hourly base pay of 14 dollars plus tips, reflecting Towne Park’s commitment to fair and competitive remuneration. The work schedule follows a 6 am to 3 pm shift, and candidates must have open availability. Towne Park offers valuable benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and eligibility to participate in the company's 401k retirement savings plan, promoting financial security and wellbeing for its employees. It is important to note that benefit eligibility may vary based on job classification, tenure, and hours worked, and that seasonal or temporary employees may not qualify.

Key functions of the Guest Service Captain include maintaining a professional and welcoming demeanor towards guests and staff, ensuring rapid and courteous greetings, and actively engaging in Towne Park’s “Aggressive Hospitality” approach. The Captain manages vehicle and hotel door services, checks in guests, instructs on parking procedures, and performs vehicle parking and retrieval with a focus on safety and composure under pressure. Effective phone etiquette and the ability to provide knowledgeable assistance regarding facility amenities and local area information are critical for this role. The Captain also leads by example, supports team coordination by assigning roles during shifts, and assists in staffing adjustments when guided by the Account Manager. Additional responsibilities include issuing claim checks, ticket management, safeguarding guest confidentiality in compliance with HIPAA, handling financial reconciliation at shift end, and assisting with work schedule management. This varied set of duties requires a candidate with strong communication skills, attention to detail, and a demonstrated ability to handle both routine operations and exceptional situations gracefully.

Physically, the role demands the ability to stand or sit for extended periods, perform tasks involving lifting up to 100 pounds occasionally, and operate vehicles, including those with manual transmissions. Working outdoors under varying weather conditions is common, requiring stamina and adaptability. The job necessitates a valid driver’s license with a clean record, successful completion of background checks, and specialized training such as Towne Park’s Wheelchair Safety Training. Mathematical competency and proficiency in English communication—both written and verbal—are essential to accurately complete shift reports, communicate with guests and associates, and follow detailed instructions. Overall, the Guest Service Captain is an integral part of Towne Park’s service delivery team, empowered to enhance guest satisfaction and uphold the company’s reputation for excellence.