Lead Valet Attendant – Westin San Diego $17.75/HR + Tips

Chula Vista, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $17.75 - $18.85

Work Schedule

Standard Hours

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences that create smiles for millions of patients, visitors, and guests. They specialize in providing compassionate and attentive service that alleviates anxiety for patients and their families, enhances memorable experiences for guests in new cities, and fosters a supportive environment for colleagues. Towne Park's commitment to excellence ensures that every interaction results in a positive and impactful experience, making it a rewarding workplace for individuals looking to make a difference. The company stands out for its focus on 'Aggressive Hospitality' and meticulous attention to detail in guest services, aiming to exceed standards consistently.

The role of Guest Service Captain at Towne Park is instrumental in orchestrating the overall guest service experience at hotels while working closely with coworkers to ensure service standards are met or exceeded. This position operates under the direction of the Account Manager and includes additional responsibilities involving coordination, administration, and troubleshooting during the manager's absence. While the Guest Service Captain is not a managerial position, it requires handling critical issues and making judgment calls when immediate action is necessary. Non-urgent matters are communicated to the manager with recommendations for next steps. The position offers an hourly pay ranging from $17.85 to $18.85 plus tips and entails a work schedule covering Monday through Sunday.

Key responsibilities include maintaining a professional, friendly demeanor with guests and staff, ensuring timely greetings and polite service to create favorable first impressions. The Guest Service Captain oversees vehicle parking and retrieval, carefully operates vehicles, and manages guest complaints calmly and accurately. They also demonstrate comprehensive knowledge of hotel facilities and local area attractions to assist guests effectively. Leadership in promoting teamwork and assigning roles during shifts is vital, as well as managing claim checks, vehicle keys, and securing guest information in compliance with HIPAA. Administrative duties include assisting with staff scheduling, revenue collection, and detailed reporting at shift completion.

The job demands physical stamina, including regular sitting or standing, ability to perform slow driving and vehicle handling, and occasionally lifting weights up to 100 pounds. Work largely occurs outdoors, requiring readiness for varied weather conditions. Towne Park supports inclusivity, offering reasonable accommodations to enable individuals with disabilities to perform their duties efficiently. This role requires a valid driver’s license with a clean record, completion of specific training such as wheelchair safety, and eligibility to pass background, motor vehicle record, and drug screenings.

Joining Towne Park as a Guest Service Captain provides an opportunity to work with an established company where hospitality excellence is paramount. Employees benefit from telemedicine, accident, critical illness, hospital indemnity insurance options, and access to a 401k retirement savings plan, subject to eligibility. Temporary and seasonal employees are excluded from these benefits. This role is suited for candidates who thrive in dynamic, customer-focused environments and enjoy making tangible impacts through their service and leadership.

Job Requirements

High school diploma or GED
Must be at least 18 years of age
Must be able to pass a criminal background check, motor vehicle record check and drug screen
Completion of the Wheelchair Safety Training course
Six months related experience and/or training or equivalent combination of education and experience
Must have and maintain a valid driver's license and clean driving record
Ability to drive manual transmission
Ability to speak, read and write standard English
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to apply reasoning and understanding to carry out instructions furnished in written, oral or diagram form
Basic mathematical skills
Ability to add and subtract three digit numbers
Ability to multiply and divide with tens and hundreds
Ability to understand units of American money
Ability to understand 24 hour and military time systems
Ability to clearly understand rates applicable to time passed

Job Qualifications

High school diploma or general education degree
Must be at least 18 years of age
Must be able to pass a criminal background check, motor vehicle record check and drug screen
Completion of the Wheelchair Safety Training course provided by Towne Park
Six months related experience and/or training or equivalent combination of education and experience
Must have and maintain a valid driver's license and clean driving record
Ability to drive a manual transmission
Ability to speak, read and write standard English
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to apply reasoning and understanding to carry out instructions furnished in written, oral or diagram form
Basic mathematical skills including adding and subtracting three digit numbers, multiplying and dividing with tens and hundreds, understanding units of American money, and 24 hour and military time systems
Ability to clearly understand rates applicable to time passed

Job Duties

Maintain a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
Acknowledge and greet guests within 30 seconds of arrival to create favorable first and last impressions
Open all vehicle and hotel doors for guests
Check in arriving guests and explain vehicle parking and retrieval procedures
Park and retrieve vehicles while driving slowly and cautiously
Maintain accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
Use proper phone etiquette
Post up in appropriate areas when not assisting guests or completing other tasks
Conduct an effective room presentation when providing bell services for guests
Assist with the delivery and pick up of items to guest rooms
Assist guests with directions, taxis, reservations and other inquiries
Maintain a detailed knowledge of the client’s facility including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
Promote a teamwork philosophy through leading by example and effective communication skills
Lead the work group in delivering high levels of guest service
Appoint fellow associates to certain routine roles
Assign coworkers to non-ordinary roles at the direction of the Account Manager
Reduce staff during the work shift if business conditions dictate at the direction of the Account Manager
Issue claim checks to guests only after receiving vehicle keys and collect vehicle claim checks from all guests prior to issuing keys
Complete ticket information including key tag, guest folio, location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
Secure all keys on a belt clip or in a locked key box
Ensure staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance
Check wheelchairs for safe operation prior to each use and clean wheelchairs after each use
Protect guest confidentiality in accordance with HIPAA requirements
Maintain security of customer financial and identifying information
Assist the Account Manager as needed to build work schedules and make calls on behalf of the manager to notify fellow associates of schedule changes or openings
Identify and collect revenue for all vehicles
Complete accurate cash drop slips and cash drop envelopes
Complete the shift report and other shift paperwork with detail and accuracy
Reconcile revenue and tickets at the end of every shift