Lead Valet Attendant - Westin San Diego $17.75/HR + Tips

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests. Known for its commitment to service excellence, Towne Park operates in various sectors including hotels, hospitals, and other venues where guest service and parking management are paramount. The company not only values its customers but also places a strong emphasis on employee satisfaction and career growth, creating a workplace where every team member can make a meaningful impact. With a culture centered around compassion, teamwork, and professionalism, Towne Park encourages employees to deliver service that brings smiles and memorable experiences to those they serve.

The role of Guest Service Captain at Towne Park is an integral position focused on orchestrating the service experience for hotel guests while collaborating with team members to uphold and exceed the company’s service standards. This role involves both hands-on guest interaction and administrative duties under the direction of the Account Manager. Though not a managerial position, the Guest Service Captain is empowered to make critical decisions during urgent situations, providing guidance and troubleshooting in the manager’s absence. The position requires a strong ability to manage guest relations, coordinate daily operations, and lead coworkers in delivering aggressive hospitality - a proactive and energetic approach to service. The Guest Service Captain plays an essential part in managing vehicle parking, guest greeting, ticket processing, and ensuring guest comfort and safety.

Towne Park offers a competitive hourly wage ranging from $17.85 to $18.85 plus tips, reflecting the company’s commitment to fair compensation based on one’s skills, experience, and location. This full-time position follows a Monday through Sunday work schedule. Employees in this role may also be eligible for important benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and participation in a 401k retirement plan. These benefits are designed to support the well-being and long-term security of Towne Park employees.

The Guest Service Captain is responsible for maintaining a pleasant and professional demeanor, greeting guests promptly, assisting with vehicle parking and retrieval, handling guest inquiries, and enforcing safety and confidentiality standards. This role demands excellent communication skills, attention to detail, and the ability to perform under pressure while keeping guests satisfied. Candidates must have at least six months of related experience or equivalent education and be able to pass background, driving record, and drug screenings. They also need manual transmission driving skills and must complete mandatory wheelchair safety training.

Overall, this position offers an exciting opportunity for individuals passionate about hospitality and customer service to thrive within a reputable company that values impact, teamwork, and continuous service improvement. Towne Park’s dedication to creating positive guest experiences and supporting its employees makes this an excellent career choice for those seeking a dynamic and rewarding role in hospitality services.