Lead Valet Attendant – Westin San Diego $17.75 - $18.85/HR + Tips

Towne Park is a renowned company specializing in professional parking management services, dedicated to delivering exceptional guest experiences through seamless parking and valet services. Known for its commitment to quality, reliability, and customer satisfaction, Towne Park operates in various locations including hotels, hospitals, and event venues. The company emphasizes a customer-centric approach, ensuring that every guest receives friendly and efficient service in a professional manner. Towne Park offers competitive and fair compensation to its employees, reflecting their skills, experience, education, training, and job location. The company supports its employees with opportunities for benefits including insurance options and retirement plans, recognizing their contributions to the organization's success.

The Guest Service Captain role at Towne Park plays a critical part in orchestrating the service experience for hotel guests, working closely with coworkers to meet and exceed the site's service standards. This position, which is hourly and offers a competitive base pay ranging from $17.85 to $18.85 per hour plus tips, operates under the direction of the Account Manager and involves partial administrative duties alongside frontline guest service responsibilities. Though the Guest Service Captain is not a manager, the role includes providing troubleshooting and guidance when the manager is off-site and may require making judgment calls in urgent situations. The work schedule spans Monday through Sunday, reflecting the dynamic and demanding nature of the hospitality environment.

In this capacity, the Guest Service Captain maintains a pleasant and professional demeanor with guests, client staff, and coworkers, greeting guests promptly and delivering high standards of hospitality known as "The Show" and "Aggressive Hospitality." Responsibilities include assisting guests with vehicle check-ins, parking, and retrieval while driving with care, handling guest complaints with composure, and ensuring security protocols for vehicle keys and guest information. The role also involves leading the teamwork philosophy, delegating tasks among associates, and working collaboratively to uphold service excellence. Comprehensive knowledge of the client facility, including amenities, local attractions, and service policies, is essential for responding to guest inquiries and providing recommendations.

The role requires physical stamina as employees frequently work outdoors and may be required to exert significant force when handling objects or vehicles. Towne Park provides reasonable accommodations to ensure individuals with disabilities can perform these essential functions. The Guest Service Captain also plays a part in administrative tasks such as maintaining shift reports, collecting revenue, and reconciling tickets. This position involves substantial guest interaction and requires excellent communication skills, a valid driver’s license with a clean driving record, and proficiency in reading, writing, and basic math. Towne Park prioritizes safety and compliance, requiring employees to complete specialized training and uphold confidentiality of guest information in accordance with regulations.

Overall, the Guest Service Captain at Towne Park is a valuable front-line ambassador, ensuring that every guest's visit is smooth, enjoyable, and memorable. The role demands a balance of customer service excellence, leadership within the team, and operational precision, all while contributing to the company’s reputation as a leader in parking management services.