Lead Valet Attendant – Renaissance Newport Beach $17.50/HR + Tips

Towne Park is a leading hospitality services company dedicated to enhancing the experiences of millions of patients, visitors, and guests across numerous facilities. With an emphasis on compassionate service and delivering exceptional experiences, Towne Park's mission is to create smiles every day by positively impacting the lives of those they serve. Established as a trusted name in hospitality, Towne Park operates with a commitment to providing high-quality service that eases anxiety for patients and their families, creates memorable moments for hotel guests, and supports colleagues in a collaborative environment. This approach fosters a workplace where every team member has the opportunity to make a meaningful difference and uplift the customer experience consistently. At Towne Park, employment goes beyond just a job. The company values the role each individual plays in brightening someone's day, whether it's through direct guest interactions or supportive teamwork. This dedication to care and service creates a rewarding and satisfying workplace culture.

The Guest Service Captain position at Towne Park involves orchestrating an outstanding service experience for hotel guests by working closely with coworkers to meet and exceed the site’s service standards. Reporting to the Account Manager, this role includes a blend of hands-on guest service, coordination, administration, and leadership duties. While the Guest Service Captain is not classified as a manager, they often handle critical issues, provide guidance in the absence of the manager, and make timely decisions when necessary to ensure smooth operations. The position requires excellent communication skills, a strong guest service orientation, and the ability to remain composed under pressure. The role focuses on creating positive first and last impressions by greeting guests promptly and ensuring all interactions uphold the high standards Towne Park is known for. The physical requirements include the ability to perform various tasks ranging from vehicle parking and retrieval to assisting guests with directions, reservations, and other inquiries, as well as ensuring safety regulations are followed. The role demands a mix of customer interaction, teamwork, operational accuracy, and adherence to company policies related to guest confidentiality and safety.

This is a night shift position, scheduled from Friday through Sunday, with an hourly base pay starting at $17.50 plus tips and an additional $1 shift differential for overnight hours. Towne Park offers a comprehensive benefits package, including accident, critical illness, and hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan. These benefits may vary depending on job classification, length of employment, and hours worked, with seasonal and temporary roles excluded. Towne Park fosters an inclusive work environment with reasonable accommodations for individuals with disabilities, emphasizing safety, professionalism, and respect throughout all interactions and duties. The Guest Service Captain role is an ideal opportunity for individuals seeking a career in hospitality, combining dynamic guest service with leadership responsibilities in a supportive team setting.