Lead Valet Attendant – Renaissance Newport Beach $17.50/HR + Tips

Newport Beach, CA, USA|Remote

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $17.50

Work Schedule

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a dedicated hospitality services company committed to creating smiles by delivering exceptional experiences to millions of patients, visitors, and guests. As a recognized leader in hospitality, Towne Park focuses on providing compassionate and attentive service that eases anxiety for patients and their families, welcomes guests warmly in new cities, and supports colleagues in their daily roles. The company embodies a culture where every interaction is an opportunity to brighten someone else's day and make a meaningful impact. At Towne Park, the team values a service-first approach, aiming to exceed expectations with every engagement and foster positive, memorable experiences that resonate long after the moment has passed. With a strong emphasis on teamwork, integrity, and professionalism, Towne Park offers rewarding career paths where employees are empowered to contribute to a culture centered on kindness and exceptional hospitality.

The role of Guest Service Captain at Towne Park is integral to orchestrating the overall service experience for hotel guests. Working collaboratively with coworkers, the Guest Service Captain ensures the site meets or exceeds service standards through direct guest interaction and team coordination. Reporting directly to the Account Manager, this position involves supporting administrative duties, troubleshooting guest service issues, and providing guidance during periods when management is not physically on-site. Although the Guest Service Captain is not a manager, individuals in this role may be required to make judgment calls promptly when urgent matters arise while deferring non-critical decisions to management. The position offers a competitive hourly wage starting at $17.50 plus tips and includes a $1 shift differential for overnight work. The typical schedule is nights, Friday through Sunday.

Ideal for individuals who are enthusiastic about hospitality and thrive in a dynamic, guest-facing environment, the Guest Service Captain balances delivering "aggressive hospitality" with operational responsibilities such as vehicle management and guest assistance. Key duties include greeting guests warmly and promptly, assisting with vehicle parking and retrieval, handling guest inquiries, ensuring guest safety with wheelchair assistance, managing shift paperwork, and fostering team leadership by promoting effective communication and cooperation. Commitment to guest confidentiality and safety standards, including HIPAA compliance, is crucial. As an essential link between guests, staff, and management, the Guest Service Captain plays a pivotal role in guaranteeing seamless service operations and positive guest impressions. This position requires strong interpersonal and problem-solving skills, the ability to maintain composure under pressure, and a thorough understanding of the hotel and surrounding area amenities.

Towne Park also offers a comprehensive benefits package including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and access to a 401k retirement plan. Eligibility for benefits depends on job classification, length of employment, and work hours, with seasonal and temporary roles excluded. This position represents an exciting opportunity for those passionate about hospitality who want to be part of a company that values impactful work and outstanding service standards.

Job Requirements

High school diploma or GED
At least 18 years of age
Ability to pass criminal background check, motor vehicle report and drug screen
Completion of Wheelchair Safety Training
Six months of related experience or training or equivalent education and experience
Valid driver’s license with clean driving record
Ability to drive manual transmission
Proficient in speaking, reading and writing Standard English
Ability to comprehend and write simple instructions and correspondence
Strong communication skills for one-on-one and small group presentations
Reasoning ability to follow written, oral or diagram instructions
Proficient in basic math including addition, subtraction, multiplication and division with money
Understanding of 24 hour and military time systems
Ability to interpret applicable rates based on time

Job Qualifications

High school diploma or general education degree (GED)
Must be at least 18 years of age
Able to pass a criminal background check, MVR and drug screen
Must complete the Wheelchair Safety Training course provided by Towne Park
Six months related experience and/or training or equivalent combination of education and experience
Must have and maintain a valid driver’s license and clean driving record
Must be able to drive manual transmission
Able to speak, read and write Standard English language
Able to read and comprehend simple instructions, short correspondence and memos
Able to write simple correspondence
Able to effectively present information in one-on-one and small group situations to guests, clients and associates
Able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
Must be able to perform mathematical operations using units of American money
Must be able to understand 24 hour and military time systems
Must be able to clearly understand rates applicable to time passed

Job Duties

Maintain a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
Acknowledge and greet guests within 30 seconds of arrival to create favorable first and last impressions
Open all vehicle and hotel doors for guests
Check in arriving guests and explain vehicle parking and retrieval procedures
Park and retrieve vehicles while driving slowly and cautiously
Maintain accuracy and composure while under pressure to handle guest complaints and difficult situations
Use proper phone etiquette
Post up in appropriate areas when not assisting guests or completing other tasks
Conduct effective room presentations when providing bell services for guests
Assist with the delivery and pick up of items to guest rooms
Assist guests with directions, taxis, reservations and other inquiries
Maintain detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
Promote a teamwork philosophy through leading by example and effective communication skills
Lead the work group in delivering high levels of guest service
Appoint fellow associates to certain routine roles
Assign coworkers to non-ordinary roles at the direction of the Account Manager
Reduce staff during the work shift if business conditions dictate using an approved method
Issue claim checks to guests only after receiving vehicle keys and collect vehicle claim checks before issuing keys
Complete ticket information including key tag, guest folio, location of vehicle, damage surveys and claim check receipt
Secure all keys on a belt clip or in a locked key box
Ensure staff do not provide "lift" services to guests, only offer a hand for assistance
Check wheelchairs for safe operation prior to each use and clean wheelchairs after each use
Protect guest confidentiality in accordance with HIPAA
Maintain security of customer financial and identifying information
Assist the Account Manager as needed to build work schedules and notify associates of schedule changes
Identify and collect revenue for all vehicles
Complete accurate cash drop slips and envelopes
Complete shift report and other paperwork with detail and accuracy
Reconcile revenue and tickets at the end of every shift