Lead Valet Attendant - Marriott Richmond

Towne Park is a leading hospitality services company dedicated to creating smiles by delivering exceptional experiences to millions of patients, visitors, and guests. With a commitment to compassionate service, Towne Park's mission focuses on making a positive impact every day, whether by easing the anxiety of a patient and their family, creating memorable experiences for guests in new cities, or supporting colleagues. As a hospitality services provider operating in hotels and healthcare facilities, Towne Park prides itself on fostering an environment where every employee has the opportunity to brighten someone else's day through exceptional customer service and care.

The role of Guest Service Captain at Towne Park is vital in orchestrating the service experience for hotel guests, ensuring that all service standards are consistently met or exceeded. Working under the guidance of the Account Manager, the Guest Service Captain not only supports their coworkers but also takes on additional responsibilities that include coordination, administration, troubleshooting, and providing guidance when the manager is not on-site. This position, while not a managerial role, demands sound judgment and decision-making skills, particularly in handling critical or urgent issues swiftly and efficiently. The Guest Service Captain plays an essential leadership role by leading the team in delivering outstanding guest service and intervening when necessary to maintain operational excellence.

This position offers an hourly base pay starting at $14 plus tips and requires working evening shifts, which provides candidates with predictable scheduling in a dynamic environment. Towne Park offers benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine access, and a 401k retirement savings plan to eligible employees, reflecting its commitment to employee well-being and security. It is important to note that seasonal and temporary employees may not qualify for these benefits.

The Guest Service Captain's responsibilities are broad and varied. They engage directly with guests, greeting them warmly within 30 seconds of arrival to ensure a favorable first impression and participate actively in delivering Towne Park's signature "Aggressive Hospitality." The role involves opening doors for guests, managing vehicle parking and retrieval, handling guest inquiries regarding hotel and local amenities, and maintaining comprehensive knowledge of the client facility and surroundings. Leadership duties include directing team members, assigning roles in accordance with the Account Manager's guidance, and making staffing adjustments based on operational demand. Administrative functions encompass managing vehicle claim checks, securing keys, handling cash and revenue reconciliation, and completing detailed shift reports with precision.

Physical demands of the job are significant, as it involves frequent sitting, standing, walking, climbing stairs, and occasionally exerting up to 100 pounds of force. The role requires keen attention to detail, excellent communication skills, and the ability to apply reasoning to follow instructions. Given that most tasks take place outdoors, employees must be prepared to work in varied weather conditions, including extreme heat and cold. The position also requires compliance with privacy regulations such as HIPPA, ensuring the confidentiality and security of guest information. Towne Park emphasizes safety and training, requiring employees to complete a wheelchair safety course and maintain a clean driving record.

Overall, the Guest Service Captain role at Towne Park is an excellent opportunity for individuals who are passionate about hospitality, enjoy working in a team-oriented environment, and are committed to providing outstanding service experiences in a fast-paced setting. This position offers meaningful work that impacts the lives of guests and colleagues alike while providing competitive compensation, comprehensive benefits, and a supportive workplace culture that values each team member's contribution.