Job Overview
Compensation
Hourly
Range $17.00 - $23.68
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a renowned hospitality services company dedicated to delivering exceptional experiences and creating smiles for millions of patients, visitors, and guests across various locations. With a strong commitment to compassionate and attentive service, Towne Park emphasizes the impact that employees can make every day by easing anxieties, enhancing guest experiences, and fostering a positive environment. The company prides itself on its culture of 'Aggressive Hospitality,' where every interaction is an opportunity to make guests, clients, and team members feel valued and appreciated. Towne Park offers a dynamic and rewarding workplace where employees can grow and contribute significantly to the guest service industry.
The Guest Service Captain role at Towne Park is integral to orchestrating the service experience for hotel guests. Under the direction of the Account Manager, the Guest Service Captain ensures service standards are met or exceeded by coordinating daily operations and providing guidance during the manager's absence. Though not a managerial position, this role requires decision-making abilities to handle critical issues efficiently and maintain high service levels. The Guest Service Captain plays a pivotal role in leading the workgroup, troubleshooting problems, assigning tasks, and maintaining operational flow. This position requires a keen sense of responsibility, the ability to interact professionally with guests and coworkers, and the competence to manage administrative duties such as revenue reconciliation and schedule coordination.
The compensation for the Guest Service Captain position ranges from $17 to $23.68 per hour, supplemented by tips and a $2 overnight shift differential. Work schedules are from Monday through Sunday, offering opportunities to engage in a fast-paced and guest-oriented environment. Employees are eligible for various benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in the company’s 401k retirement savings plan, subject to employment classification and eligibility requirements. Seasonal and temporary roles do not qualify for these benefits.
The role requires maintaining a friendly and professional demeanor, efficiently managing vehicle and guest services, and upholding safety and confidentiality standards. Physical demands include the ability to perform tasks such as opening vehicle doors, parking cars, assisting guests with wheelchairs, and handling potentially strenuous activities outdoors under varying weather conditions. Towne Park ensures reasonable accommodations for individuals with disabilities to perform their duties successfully.
Overall, the Guest Service Captain position is a vital part of the Towne Park team, offering individuals the chance to make a difference daily while developing valuable skills in guest service, leadership, and operations management. Those who thrive in a fast-paced environment with a commitment to excellence and teamwork will find this role highly fulfilling and impactful.
The Guest Service Captain role at Towne Park is integral to orchestrating the service experience for hotel guests. Under the direction of the Account Manager, the Guest Service Captain ensures service standards are met or exceeded by coordinating daily operations and providing guidance during the manager's absence. Though not a managerial position, this role requires decision-making abilities to handle critical issues efficiently and maintain high service levels. The Guest Service Captain plays a pivotal role in leading the workgroup, troubleshooting problems, assigning tasks, and maintaining operational flow. This position requires a keen sense of responsibility, the ability to interact professionally with guests and coworkers, and the competence to manage administrative duties such as revenue reconciliation and schedule coordination.
The compensation for the Guest Service Captain position ranges from $17 to $23.68 per hour, supplemented by tips and a $2 overnight shift differential. Work schedules are from Monday through Sunday, offering opportunities to engage in a fast-paced and guest-oriented environment. Employees are eligible for various benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in the company’s 401k retirement savings plan, subject to employment classification and eligibility requirements. Seasonal and temporary roles do not qualify for these benefits.
The role requires maintaining a friendly and professional demeanor, efficiently managing vehicle and guest services, and upholding safety and confidentiality standards. Physical demands include the ability to perform tasks such as opening vehicle doors, parking cars, assisting guests with wheelchairs, and handling potentially strenuous activities outdoors under varying weather conditions. Towne Park ensures reasonable accommodations for individuals with disabilities to perform their duties successfully.
Overall, the Guest Service Captain position is a vital part of the Towne Park team, offering individuals the chance to make a difference daily while developing valuable skills in guest service, leadership, and operations management. Those who thrive in a fast-paced environment with a commitment to excellence and teamwork will find this role highly fulfilling and impactful.
Job Requirements
- High school diploma or GED
- At least 18 years of age
- Able to pass criminal background check
- Able to pass motor vehicle record (MVR) check
- Able to pass drug screening
- Completion of Wheelchair Safety Training course
- Valid driver’s license with clean driving record
- Ability to drive manual transmission
- Ability to speak, read and write Standard English
- Ability to comprehend and follow simple instructions and correspondence
- Ability to write simple correspondence
- Effective communication skills in one-on-one and small group settings
- Reasoning ability to carry out written, oral or diagram instructions
- Basic mathematical skills including addition, subtraction, multiplication and division
- Understanding of 24 hour and military time systems
- Understanding of time rate applications
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
- Must complete the Wheelchair Safety Training course provided by Towne Park
- Six (6) months related experience and/or training
- OR equivalent combination of education and experience
- Must have and maintain a valid driver’s license and clean driving record
- Must be able to drive manual transmission
- Must be able to speak, read and write Standard English language
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
- Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
- Mathematical skills
- Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- must be able to perform these operations using units of American money
- Must be able to understand 24 hour and military time systems
- Must be able to clearly understand rates applicable to time passed
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
- Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests
- Addresses guests using the appropriate greeting for the site
- Opens all vehicle and hotel doors for guests
- Checks in arriving guests and explains vehicle parking and retrieval procedures
- Parks and retrieves vehicles while driving slowly and cautiously
- Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
- Uses proper phone etiquette
- Posts up in appropriate areas when not assisting guests or completing other tasks
- Conducts an effective room presentation when providing bell services for guests
- Assists with the delivery and pick up of items to guest rooms
- Assists guests with directions, taxis, reservations and other inquiries
- Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
- Promotes a teamwork philosophy through leading by example and effective communication skills
- Leads the work group in delivering high levels of guest service
- Appoints fellow associates to certain routine roles
- Assigns coworkers to non-ordinary roles at the direction of the Account Manager
- At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method
- Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
- Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
- Secures all keys on a belt clip or in a locked key box
- Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance
- Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
- Protects guest confidentiality in accordance with HIPPA requirements
- Maintains the security of customer financial and identifying information
- Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
- Identifies and collects revenue for all vehicles
- Completes accurate cash drop slips and cash drop envelopes
- Completes the shift report and other shift paperwork with detail and accuracy
- Reconciles revenue and tickets at the end of every shift
Job Criteria
Experience
No experience required
Job Location
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