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Lead Valet Attendant - Hourly + Tips = $18-$19/HR Potential - Walt Disney World Swan Reserve
Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $12.00 - $19.00
Work Schedule
Split Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences that bring smiles to millions of patients, visitors, and guests. As a leader in the hospitality industry, Towne Park is committed to delivering compassionate service that not only meets but exceeds customer expectations across their various locations. Their dedication to service excellence is rooted in the understanding that every interaction represents an opportunity to impact someone's day positively. Whether assisting a hospital patient and their family, welcoming a traveler in a new city, or supporting a teammate, Towne Park employees are integral to fostering memorable and meaningful... Show More
Job Requirements
- High school diploma or equivalent
- At least 18 years of age
- Pass a criminal background check, motor vehicle record check, and drug screening
- Completion of Wheelchair Safety Training course by Towne Park
- Six months related experience or equivalent education and experience
- Valid driver’s license and clean driving record
- Ability to drive a manual transmission vehicle
- Proficient in English language reading, writing, and speaking
- Capable of comprehending and completing written instructions and simple correspondence
- Able to perform basic math operations and understand time systems
- Ability to follow operational procedures and maintain confidentiality
Job Qualifications
- High school diploma or general education degree
- Must be at least 18 years old
- Must complete Wheelchair Safety Training provided by Towne Park
- Six months related experience or equivalent education and experience
- Valid driver’s license with clean driving record
- Ability to drive manual transmission
- Proficient in speaking, reading, and writing Standard English
- Ability to read and comprehend instructions and write simple correspondence
- Effective communication skills for one-on-one and small group settings
- Ability to apply reasoning and understanding to follow instructions
- Basic mathematical skills including addition, subtraction, multiplication, division with money units
- Understanding of 24-hour and military time systems
- Ability to understand applicable rates related to time passed
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival to create favorable impressions
- Opens all vehicle and hotel doors for guests
- Checks in arriving guests and explains vehicle parking and retrieval procedures
- Parks and retrieves vehicles while driving cautiously
- Uses proper phone etiquette
- Posts up in appropriate areas when not assisting guests
- Conducts effective room presentations during bell services
- Assists with delivery and pickup of items to guest rooms
- Provides directions, taxi, and reservation assistance
- Maintains detailed knowledge of client's facility and local area
- Promotes teamwork through leading by example and communication
- Leads work groups in delivering high levels of guest service
- Assigns routine roles and coordinates staffing at direction of Account Manager
- Issues and collects vehicle claim checks from guests
- Completes ticketing and damage surveys accurately
- Secures all keys properly
- Ensures no lift services are provided to guests, maintaining wheelchair safety and cleanliness
- Protects guest confidentiality and secures financial information
- Assists Account Manager in building work schedules and notifying associates
- Identifies and collects vehicle revenue
- Completes cash drops and shift reports with accuracy
- Reconciles revenue and tickets at shift end
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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