Lead Valet Attendant - Hourly + Tips = $18-$19/HR Potential - Walt Disney World Swan Reserve

Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences that bring smiles to millions of patients, visitors, and guests. As a leader in the hospitality industry, Towne Park is committed to delivering compassionate service that not only meets but exceeds customer expectations across their various locations. Their dedication to service excellence is rooted in the understanding that every interaction represents an opportunity to impact someone's day positively. Whether assisting a hospital patient and their family, welcoming a traveler in a new city, or supporting a teammate, Towne Park employees are integral to fostering memorable and meaningful experiences. This culture of care and attention to detail is what sets Towne Park apart, pushing deliverables beyond routine tasks to heartfelt service.

The Guest Service Captain role at Towne Park is a pivotal part of this service-oriented culture. This position focuses on orchestrating an exceptional service experience for hotel guests while collaborating with colleagues to ensure that service standards are consistently met or exceeded. Reporting directly to the Account Manager, the Guest Service Captain plays a critical role in the coordination and administration of daily operations at the site. Though not a management position, this role requires a high degree of responsibility, including troubleshooting issues and providing guidance when the manager is not on-site. The Guest Service Captain is empowered to handle urgent situations when immediate judgment calls must be made to maintain the quality and flow of service. Non-urgent matters are documented and escalated to management for review and further action.

Working at Towne Park as a Guest Service Captain is more than just clocking in and out; it is about taking an active part in creating a welcoming environment through exceptional hospitality practices. This role demands excellent interpersonal skills to maintain a pleasant, friendly, and professional demeanor at all times. The Guest Service Captain is responsible for greeting guests promptly, assisting with parking, delivering bell services, and offering local area insights, reinforcing the company’s commitment to “aggressive hospitality.” The role also includes physical responsibilities such as opening doors and safely handling vehicle parking and retrieval while maintaining detailed procedural compliance.

Compensation for this position is competitive and includes an hourly base pay of $12 combined with tips ranging from $6 to $7 per hour, reflecting the value of exceptional guest service. The work schedule comprises AM and PM shifts, offering flexibility while promoting a balanced work-life structure. Towne Park also offers a range of employee benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to a 401k retirement savings plan, thereby supporting employees' health and financial well-being.

In sum, the Guest Service Captain position at Towne Park is an ideal opportunity for individuals who value hospitality, teamwork, and meaningful impact in their work. This role is suited for those who thrive in fast-paced, guest-focused environments and are willing to go the extra mile to provide exceptional customer service. Towne Park's supportive and inclusive atmosphere fosters professional growth, allowing team members to build valuable skills and advance their careers within the hospitality sector. If you are passionate about contributing to memorable guest experiences and working with a company that truly values the impact of your work, Towne Park offers a rewarding career path that goes beyond the everyday job.