Lead Valet Attendant – Hilton Anaheim $17.50/HR + Tips

Towne Park is a dedicated hospitality services company renowned for its commitment to creating exceptional experiences for guests, patients, visitors, and clients across various locations. Known for delivering compassionate service and memorable interactions, Towne Park emphasizes the value of its team members in making a positive impact through daily work. Operating primarily in the hospitality sector, Towne Park focuses on providing services that not only meet but exceed customer expectations by fostering a welcoming and friendly environment. The company takes pride in its thoughtful approach to hospitality where every role, no matter how small, contributes to brightening someone’s day and ensuring customer satisfaction. The culture at Towne Park is centered around teamwork, professionalism, and an aggressive hospitality philosophy aimed at delivering smiles and comfort to those served in hotels, hospitals, and parking locations. Towne Park offers competitive compensation aligned with experience, location, and skills, alongside benefits such as insurance coverage and retirement plans, underscoring their commitment to employee well-being.

The role of Guest Service Captain at Towne Park is crucial in orchestrating and elevating the service experience provided to hotel guests. This position is designed for individuals who possess strong leadership qualities without holding formal managerial authority. The Guest Service Captain works closely under the direction of the Account Manager and takes on responsibilities that include service coordination, troubleshooting, and administrative duties. This role requires the candidate to make quick, sound judgment calls when immediate action is necessary and escalate important but less urgent matters to management appropriately. Key functions include maintaining a positive and professional demeanor when interacting with guests, overseeing guest vehicle parking and retrieval, and supporting guest services such as bell assistance and local information provision. The position plays a significant role in ensuring that all team members deliver high levels of hospitality, promoting a cohesive and efficient work environment. In addition to guest interaction, the Guest Service Captain also supports operational tasks such as scheduling, revenue collection, and shift reporting. The role demands excellent communication skills, a friendly presence, and the ability to remain composed under pressure. At Towne Park, the Guest Service Captain is empowered to lead by example, promoting teamwork and outstanding service delivery with the goal of enhancing guest satisfaction and reinforcing the brand's exceptional service standards. The compensation range starts at $17.50 per hour plus tips with additional shift differentials for overnight work. This full-time role requires flexibility with a Monday through Sunday work schedule. Employees in this position are eligible for benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in a 401k savings plan, emphasizing Towne Park’s investment in its workforce's health and security.