Lead Valet Attendant – Four Seasons Westlake $16.90 - $17/HR + Tips

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences through thoughtful and compassionate service. The company prides itself on its commitment to creating smiles and positive impacts on millions of patients, visitors, and guests. Towne Park operates in various settings, including hotels and medical facilities, offering service that eases anxiety, creates memorable experiences, and supports both guests and colleagues. The organization emphasizes a culture of kindness, attention to detail, and professionalism, making it a fulfilling workplace where employees can find purpose beyond just a job.

The role of Guest Service Captain at Towne Park is pivotal in orchestrating the overall service experience for hotel guests. This position works collaboratively alongside team members to ensure all service standards are met or surpassed consistently. Reporting under the Account Manager, the Guest Service Captain takes on coordination and administrative responsibilities and provides troubleshooting and guidance, especially when the manager is not available on-site. While this role is not a managerial position, it involves handling critical situations by making quick decisions when necessary and escalating non-urgent issues for managerial input.

The Guest Service Captain is responsible for delivering a pleasant, friendly, and professional demeanor to all guests, clients, and coworkers, ensuring timely greetings and participation in service initiatives like "The Show" and "Aggressive Hospitality." The role involves assisting guests with various needs such as parking vehicle management, directions, reservations, and fulfilling bell service duties. Additionally, the captain leads by example, promoting teamwork and effective communication while managing associates' roles and schedules within operational guidelines.

Compensation for this position is competitive, with an hourly base pay range of $16.90 to $17.00 plus tips, reflecting the candidate's skills, experience, education, and location. The work schedule follows a full-week cycle from Monday through Sunday, providing flexibility and consistent employment.

Towne Park offers valuable benefits to eligible employees, including accident, critical illness, and hospital indemnity insurance, telemedicine options, and access to a company 401k retirement savings plan. These benefits depend on job classification, length of employment, and hours worked, aiming to support the well-being and financial security of employees.

Physical and working conditions for this role require the Guest Service Captain to be active, spending significant time outdoors and handling physical demands like walking, standing, and lifting up to 100 pounds occasionally. The job requires precise use of judgment and adherence to safety protocols, including compliance with HIPAA standards for guest confidentiality and secure handling of customer financial information.

Overall, Towne Park seeks an individual who is not only capable of managing logistical and operational tasks but also passionate about creating positive impacts through attentive and heartfelt customer service. The Guest Service Captain position is ideal for those who thrive working in dynamic environments, enjoy leading teams informally, and are committed to upholding high standards of hospitality excellence.