Lead Valet Attendant ($9/hr + tips) - Live! Hotel

Towne Park is a renowned hospitality services company dedicated to delivering exceptional guest experiences, primarily focusing on providing high-quality valet and guest services at hotels, hospitals, and various client locations. With a commitment to creating smiles and enriching the experiences of millions of patients, visitors, and guests, Towne Park has established itself as a leader in the hospitality industry by consistently upholding service excellence. The company prides itself on fostering a positive and supportive work environment where employees can make a meaningful impact every day by delivering compassionate customer service that eases the anxiety and enhances the comfort of visitors and clients. Towne Park values its employees as key contributors to its mission and offers competitive compensation alongside opportunities for professional development and growth.

The Guest Service Captain role is a vital position within Towne Park, responsible for orchestrating the service experience of hotel guests and ensuring that customer service standards are met or exceeded at the service location. Reporting to the Account Manager, the Guest Service Captain provides leadership and coordination among coworkers, taking on administrative responsibilities and troubleshooting issues during the manager's absence. This role is not managerial but involves making judgment calls on critical matters when immediate action is required to maintain service quality and guest satisfaction. The Guest Service Captain plays an essential role in maintaining operational efficiency and a positive guest experience by adhering to Towne Park's aggressive hospitality philosophy and by leading through example.

This hourly position offers a base pay of $9 plus tips and requires open availability to meet the demands of varied schedule shifts. The role involves duties such as greeting and assisting guests promptly, parking and retrieving vehicles carefully, managing guest interactions professionally, coordinating team members, and handling shift reporting and revenue reconciliation. Employees in this position will engage with guests to deliver personalized assistance, including directions, reservations, and luggage handling, while maintaining thorough knowledge of the client’s facilities and amenities.

Towne Park offers its employees the opportunity to enroll in various insurance plans including accident, critical illness, hospital indemnity, and telemedicine benefits, as well as a 401k retirement savings plan. These benefits are subject to eligibility based on employment classification, tenure, and hours worked. The position also requires compliance with safety standards and security protocols to protect guest confidentiality and uphold a safe working environment.

Physical demands of the job include frequent standing, walking, and occasional lifting up to 100 pounds. The role largely takes place outdoors and may expose employees to varying weather conditions. Towne Park values reasonable accommodations for individuals with disabilities and strives to create an inclusive workforce. This role may involve up to 5% travel as necessary for training or support purposes.

Overall, being a Guest Service Captain at Towne Park offers a rewarding career path for individuals passionate about hospitality, committed to excellence in guest service, and ready to lead a team with a positive, customer-focused attitude. It is an opportunity to grow within a reputable and supportive company that believes in making every interaction count and every smile matter.